Process Improvement Analyst

Primary Services; Houston (TX); On-site; USD 102,890 - 139,637; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Join a prominent team as a Process Improvement Analyst, where you will leverage your analytical skills to identify process gaps and enhance operational workflows. This role is suited for professionals with a keen analytical mindset and collaboration experience, work in a dynamic hybrid environment while focusing on improving business performance for a well-established client in the operations sector.

Qualifications

• Experience in managing multiple projects and meeting deadlines.
• Ability to communicate complex information clearly.
• Relevant experience will be considered.

Responsibilities

• Identify, document, and develop solutions for process gaps.
• Execute operational tasks and manage exception handling.
• Conduct cost-benefit analyses for process improvements.

Skills

Analytical mindset

Cross-functional collaboration

Intermediate to advanced Excel

Education

Bachelor's degree preferred

High school diploma or GED required

Tools

SQL

Power BI

Spotfire

Job description

Get AI-powered advice on this job and more exclusive features.

Join a fast-paced and impactful team driving operational excellence while working in a supportive hybrid environment with opportunities to contribute to process improvements and vendor relationships.

Primary Services is excited to announce the role of Process Improvement Analyst for a large and well-established client in the operations and vendor management sector. This role offers the opportunity to apply your analytical skills and cross-functional collaboration experience within a complex business environment. You will be instrumental in identifying process gaps, improving operational workflows, and ensuring business requirements and regulations are consistently met.

Responsibilities:

• Identify, document, and help develop solutions for process gaps through cross-functional collaboration.
• Execute daily operational tasks with minimal exceptions and manage exception handling effectively.
• Apply root cause analysis to resolve errors and improve processes.
• Interpret complex data sets and clearly communicate findings to internal stakeholders and external vendors.
• Ensure business requirements and regulatory compliance are incorporated in daily operations and quality control processes.
• Provide application and process support to users and stakeholders.
• Generate routine and ad hoc reports to monitor performance and drive operational improvements.
• Coordinate workload and prioritize tasks based on competing business needs.
• Communicate impacts of tasks within the broader operational context, emphasizing end-to-end understanding.
• Conduct cost-benefit and efficiency analyses to recommend and implement process improvements.
• Post remittances accurately and investigate exceptions, ensuring full and correct account application.
• Collaborate with vendors to resolve incentive fulfillment issues and other operational concerns.
• Review daily reports to identify and address anomalies proactively.

Qualifications:

• High school diploma or GED required; Bachelor’s degree preferred but relevant experience will be considered.
• Intermediate to advanced proficiency in Microsoft Excel.
• Experience with SQL and data visualization tools such as Power BI or Spotfire is a plus.
• Strong analytical mindset with a passion for driving business performance improvements.
• Proven ability to manage multiple projects, meet deadlines, and adapt to shifting priorities.
• Experience working cross-functionally and building effective working relationships.
• Ability to communicate complex information clearly and concisely in both verbal and written form.

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst

• Industries

  Utilities

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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