Business Systems Analyst

Ranger Technical Resources

United States

Hybrid

USD 120,000 - 130,000

Full time

14 days+

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Job summary

A staffing and consulting company is seeking a Senior Business Systems Analyst to manage complex business systems related to Salesforce Field Service. The ideal candidate will have over 6 years of experience, particularly in Salesforce initiatives, and will work closely with internal teams to enhance business systems. This role focuses on capturing requirements and managing system integrations, ensuring that tools like Salesforce and NetSuite align with operational needs. Salary range is between $120,000 to $130,000.

Qualifications

6+ years in BSA, systems analyst, or product ops roles.
Led Salesforce-focused initiatives including Field Service.
Experience working with rev ops, sales ops, or IT integration teams.
Familiarity with NetSuite data flows.

Responsibilities

Own end-to-end business systems analysis for Salesforce Field Service.
Capture and prioritize requirements across RevTech and shared services.
Manage integration understanding between Salesforce and NetSuite.
Write clear user stories and map processes.

Skills

Field Service (FSL)

NetSuite

Requirements Gathering

Stakeholder Management

Process Mapping

User Story Writing

Cross-Functional Collaboration

Functional Testing

Change Management

Documentation

System Integration

Jira

UAT Planning

Sprint Planning

Agile Team Experience

Workflow Optimization

SaaS Business Systems

Education

6+ years experience in BSA or systems analyst roles

Tools

Salesforce

NetSuite

Agile methodologies

Job description

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Position Summary:

Our Partner’s business systems are growing more complex by the day and the overall company is exponentially growing due to huge customer demand. As a result, the team is looking for a Senior Business Systems Analyst who thrives in complex, high-growth environments and someone who can turn ambiguity into process, capture edge cases before they become blockers, and partner across departments to ensure systems actually reflect how the business runs. This role will have a heavy focus on Salesforce (specifically Field Service), its integration with NetSuite and other business operational applications. You’ll own the requirements lifecycle, prioritize with clarity, and help implement solutions that enhance business continuity. You'll partner closely with devs, product owners, and internal users across RevTech, FinTech, and Production Ops to scope features, manage implementation details, and turn operational problems into sustainable systems work.

Experience and Education:

6+ years in BSA, systems analyst, or product ops roles
Led Salesforce-focused initiatives, ideally including Field Service or Service Cloud
Experience working alongside rev ops, sales ops, and/or IT integration teams
Familiarity with NetSuite data flows and how ERP connects to CRM
History of writing BRDs/PRDs and guiding feature delivery in Agile environments
Experience in owning requirements and prioritization in cross-functional settings
Bonus: Supported post-implementation adoption and enablement

Skills and Strengths:

Field Service (FSL)
NetSuite
Requirements Gathering
Stakeholder Management
Process Mapping
User Story Writing
Cross-Functional Collaboration
Functional Testing
Change Management
Documentation
System Integration
Jira
UAT Planning
Sprint Planning
Agile Team Experience
Workflow Optimization
SaaS Business Systems

Primary Job Responsibilities:

Own end-to-end business systems analysis for Salesforce Field Service implementation
Capture and prioritize requirements across RevTech and shared services
Manage integration understanding between Salesforce and NetSuite (products, line items, etc.)
Write clear user stories, map processes, and define test cases
Translate stakeholder goals into features and workflows with measurable success
Work closely with Salesforce architects, admins, and contractors to drive execution
Help shape system enablement documentation for continuity and handoff
Act as internal translator between business needs and technical delivery
Spot gaps, conflicting requests, or "silent blockers" before they impact timelines
Support decision-making on what can be handled declaratively vs. needing dev lift
Track implementation progress, flag risks, and help maintain delivery momentum
Join vendor and implementation partner calls to ensure continuity and accountability
Document learnings and decisions for reuse on future rollouts and systems projects
Contribute to building a scalable systems Center of Excellence

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Information Services and Technology, Information and Media

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