Operations Analyst

Primary Services; Houston (TX); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading firm in operations and vendor management seeks an Operations Analyst in Houston. This role focuses on optimizing workflows and ensuring regulatory compliance while leveraging analytical skills and collaboration across teams. Ideal candidates will have relevant experience and a strong proficiency in tools like Excel and SQL.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Intermediate to advanced proficiency in Microsoft Excel.
• Experience with SQL and data visualization tools is a plus.

Responsibilities

• Identify and document process gaps through collaboration.
• Execute daily operational tasks and manage exceptions.
• Generate routine and ad hoc reports to monitor performance.

Skills

Analytical mindset

Proficiency in Microsoft Excel

Communication skills

Project management

Education

High school diploma or GED

Bachelor’s degree

Tools

SQL

Data visualization tools (Power BI or Spotfire)

Job description

Get AI-powered advice on this job and more exclusive features.

Join a fast-paced and impactful team driving operational excellence while working in a supportive hybrid environment with opportunities to contribute to process improvements and vendor relationships.

Primary Services is excited to announce the role of Operations Analyst for a large and well-established client in the operations and vendor management sector. This role offers the opportunity to apply your analytical skills and cross-functional collaboration experience within a complex business environment. You will be instrumental in identifying process gaps, improving operational workflows, and ensuring business requirements and regulations are consistently met.

Responsibilities:

• Identify, document, and help develop solutions for process gaps through cross-functional collaboration.
• Execute daily operational tasks with minimal exceptions and manage exception handling effectively.
• Apply root cause analysis to resolve errors and improve processes.
• Interpret complex data sets and clearly communicate findings to internal stakeholders and external vendors.
• Ensure business requirements and regulatory compliance are incorporated in daily operations and quality control processes.
• Provide application and process support to users and stakeholders.
• Generate routine and ad hoc reports to monitor performance and drive operational improvements.
• Coordinate workload and prioritize tasks based on competing business needs.
• Communicate impacts of tasks within the broader operational context, emphasizing end-to-end understanding.
• Conduct cost-benefit and efficiency analyses to recommend and implement process improvements.
• Post remittances accurately and investigate exceptions, ensuring full and correct account application.
• Collaborate with vendors to resolve incentive fulfillment issues and other operational concerns.
• Review daily reports to identify and address anomalies proactively.

Qualifications:

• High school diploma or GED required; Bachelor’s degree preferred but relevant experience will be considered.
• Intermediate to advanced proficiency in Microsoft Excel.
• Experience with SQL and data visualization tools such as Power BI or Spotfire is a plus.
• Strong analytical mindset with a passion for driving business performance improvements.
• Proven ability to manage multiple projects, meet deadlines, and adapt to shifting priorities.
• Experience working cross-functionally and building effective working relationships.
• Ability to communicate complex information clearly and concisely in both verbal and written form.

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst

• Industries

  Utilities

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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