Process Operations Coordinator

NYC Alliance; New York (NY); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

Retirement plan match

Summer Fridays

Discounts

Job summary

NYC Alliance is seeking an Process Improvement & Operations Coordinator who will work across departments, including executive leadership, planning, and operations, to design solutions and deliver AI-assisted tools that streamline business processes.

You will analyze and document processes, prototype and deploy web-based applications using AI tools, and collaborate with internal developers to hand off solutions for production.

Qualifications

• Bachelor's degree in a related field.
• 0-2 years of experience in operations, process improvement, business analysis, or technology implementation.
• Proficient with AI tools as productivity multipliers (AI assistants, coding, prompts).
• Strong analytical skills with structured data (Excel, CSV, SQL concepts, or Python/R).
• Excellent written and verbal communication; able to produce specs and SOPs.
• Ability to self-direct in loosely defined projects and manage multiple workstreams.
• Comfort with ambiguity and rapid context-switching across domains.

Responsibilities

• Analyze current business processes across departments and identify gaps and opportunities for automation.
• Collaborate with stakeholders from VPs to backend developers to define requirements and scope solutions.
• Develop and maintain process documentation including operating guides and SOPs.
• Monitor project progress across multiple concurrent workstreams and provide updates to stakeholders.
• Prototype, build, and iterate on AI-driven web-based business applications; collaborate with developers for deployment.

Skills

Process improvement

AI tools usage

Data analytics

Communication skills

Self-direction

Ambiguity tolerance

Education

Bachelor's degree in Business Administration / Data Analytics / Information Systems

Tools

AI tools (ChatGPT / Claude)

SQL concepts

Python / R

Excel

Job description

The Process & Technology Operations Coordinator plays a critical role in the company by working across departments — including executive leadership, planning, and operations — to identify inefficiencies, design solutions, and deliver working tools that streamline business processes. This role combines traditional process improvement with hands‑on AI-assisted technology implementation, meaning the person in this seat will not only analyze and document processes but will actively build and deploy solutions using AI development tools and collaborate with internal developers on production systems. This is a high‑autonomy, high‑variety role. Projects range from enterprise data analysis to building web‑based business applications to supporting executive‑level strategic initiatives. The ideal candidate thrives in ambiguity, learns fast, and is energized — not overwhelmed — by working across multiple unrelated projects simultaneously.

Process Improvement & Operations

• Analyze current business processes across departments and identify gaps, inefficiencies, and opportunities for automation
• Collaborate with stakeholders at all levels — from VPs to backend developers to executive leadership — to define requirements, scope solutions, and iterate on deliverables
• Develop and maintain process documentation including operational guides, specifications, and standard operating procedures
• Monitor project progress across multiple concurrent workstreams and provide regular updates to stakeholders

AI‑Assisted Solution Development

• Use AI tools (e.g., ChatGPT, Claude, AI coding assistants) to prototype, build, and iterate on functional web‑based business applications
• Translate loosely defined business problems into structured specs and working deliverables — not just reports, but deployed tools
• Collaborate with internal developers to hand off prototypes for production deployment, managing the transition from proof‑of‑concept to scalable system
• Evaluate and recommend AI‑driven approaches to recurring operational challenges

Data & Enterprise Systems

• Work with enterprise systems (ERP, PLM, POS) to extract, reconcile, and analyze business data across divisions
• Build data models and reporting tools that support planning, merchandising, labor management, and other business functions
• Ensure data integrity and traceability across systems and tools

Executive & Strategic Support

• Support executive leadership on strategic initiatives, often with minimal initial definition — scoping the problem, identifying data sources, and delivering results independently
• Act as a bridge between business needs and technical execution, ensuring alignment with corporate objectives
• Manage sensitive cross‑divisional data with discretion and accuracy

Requirements

• Bachelor's degree in Business Administration, Data Analytics, Information Systems, or a related field
• 0-2 years of experience in operations, process improvement, business analysis, or technology implementation
• Demonstrated comfort using AI tools as productivity multipliers (e.g., AI assistants, AI‑assisted coding, prompt‑based workflows)
• Strong analytical skills with the ability to work with structured data (Excel, CSV, SQL concepts, or statistical tools such as R or Python)
• Excellent written and verbal communication skills — this role produces specs, ops guides, and stakeholder communications regularly
• Ability to self‑direct in loosely defined projects and manage multiple concurrent workstreams with minimal supervision
• Comfort with ambiguity and rapid context‑switching across unrelated business domains

Benefits

• Annual Salary $60,000 - $68,000 per year
• Competitive compensation packages
• Medical, Dental, Vision, FSA
• Retirement Savings Plan Match
• Summer Fridays
• Discounts and More!