Process Excellence Sr. Manager

Columbia Sportswear Company; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Benefits package

401k with company match

Medical, dental, vision coverage

Wellness benefits

Employee discounts

Job summary

Columbia Sportswear Company seeks a Process Excellence Sr Manager to lead the Retail Operations team across North America Direct-to-Consumer, driving operational excellence to boost store performance and profitability.

The role partners with senior leaders, champions best practices, and translates strategy into scalable, data-driven improvements. You will manage a team of managers and analysts to deliver measurable impact in a fast-paced retail environment.

Qualifications

• Bachelor's degree or higher in a related field.
• Master's degree preferred or equivalent experience.
• Certifications in process improvement (e.g., Six Sigma, Prosci, CBPL).

Responsibilities

• Lead and develop a high-performing team focused on delivering operational improvements.
• Identify opportunities to improve productivity, efficiency, and profitability across the store fleet.
• Partner with executive and cross-functional leaders to align priorities and advance strategic initiatives.
• Design, implement, and measure retail programs and processes with clear metrics.
• Create and maintain process documentation and training to ensure adoption and accountability.
• Facilitate collaboration between field and corporate teams to remove roadblocks and improve execution.

Skills

Retail operations

Process management

Cross-functional leadership

Data-driven decisions

Education

Bachelor's degree in related field

Master's degree or higher

Process improvement certifications (Six Sigma, Prosci, CBPL)

Job description

ABOUT THE POSITION

As a Process Excellence Sr Manager, you will play a critical leadership role on Columbia Sportswear Company's Retail Operations team, driving operational excellence across our North America Direct-to-Consumer business. This role combines strategic thinking, retail expertise, and process improvement leadership to enhance store performance, improve operational efficiency, and drive profitability. You will partner closely with senior leaders across Retail, Planning, Merchandising, Finance, Human Resources, and other cross-functional teams to develop and execute operational strategies, remove barriers to success, and ensure consistent adoption of processes, programs, and best practices across stores and corporate functions. Leading a team of managers and analysts, you'll drive operational consistency, champion process excellence, and help translate business strategy into scalable solutions that improve store performance and drive profitable growth.

HOW YOU’LL MAKE A DIFFERENCE

Lead and develop a high-performing team focused on delivering operational improvements and business results. Drive the retail process excellence strategy by identifying opportunities to improve productivity, efficiency, and profitability across the store fleet. Partner with executive and cross-functional leaders to gain alignment, influence priorities, and advance strategic initiatives. Use data and operational insights to identify opportunities, solve complex business challenges, and drive informed decision-making.

Champion consistent execution of retail processes, policies, and operational standards across stores and corporate teams. Influence technology roadmaps and partner with technology teams to prioritize tools and capabilities that support business growth. Lead the design, implementation, and measurement of retail programs, processes, and operational improvements. Develop and maintain retail process documentation, best practices, and training programs that support adoption and accountability.

Drive collaboration between field and corporate teams to improve execution, remove roadblocks, and enhance operational performance. Establish performance metrics and reporting that enable continuous improvement and support achievement of business objectives.

YOU ARE

A strategic and analytical leader who can connect operational improvements to business results. An influential communicator who builds strong partnerships across functions and levels of the organization. A collaborative problem-solver who thrives in complex, fast-paced environments. Passionate about developing people, building high-performing teams, and creating a culture of continuous improvement.

Results-oriented, adaptable, and motivated to drive meaningful change across the retail organization.

YOU HAVE

Bachelor's degree, master's degree, applicable certification, or equivalent combination of education and experience. 5-8 years of experience in retail operations, process management, business operations, or a related field, including experience leading people leaders and individual contributors. Proven experience leading business process improvement initiatives and driving cross-functional change management efforts. Strong understanding of retail operations, systems, and store processes, with the ability to leverage data to influence decisions and deliver results.

Excellent communication, presentation, facilitation, and stakeholder management skills; process improvement certifications (Six Sigma, Prosci, CBPL, or similar) are preferred.

#LI-CS1 #Hybrid

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

EEO & DISABILITY ACOUMDATION

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities.

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.

BENEFITS

• Regular full-time employees receive a benefits package that includes a variety of services and products to help make your life and work more rewarding.
• Benefits that can protect your family’s financial future and help you save money through a 401k plan plus a generous company match.
• Medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services).
• EAP + which is free and confidential 24/7/365 counseling services.
• Extensive wellness benefits, employee discounts and a generous time off program available.

CONTACT

If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [e-mail] with the Subject: Applicant Assistance Requested.

Columbia is different. As a global apparel and footwear company with over 80 years of being ourselves and not apologizing for it, we’ve seen a lot and done a lot. But our motto remains: “It’s perfect. now make it better.” Learn more about how you can help us shape the next 80 years here.