Process Excellence Analyst III

Charter Manufacturing Company; Mequon (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Charter Manufacturing Company is seeking a Process Excellence Analyst III to lead HR service design, implementation, and continuous improvement. You will partner with HR and business functions to translate business needs into operational solutions and coordinate implementation across stakeholders.

The role focuses on process analysis, requirements development, and service performance measurement, driving initiatives through the full service lifecycle with data-driven decision making.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years in HR, HR Operations, or process improvement roles.
• Experience analyzing and documenting business processes and workflows.
• Experience coordinating cross-functional improvement initiatives.
• Ability to analyze data, identify trends, and recommend actions.
• Strong analytical, facilitation, organizational, and collaboration skills.
• Proficient in Excel with reporting, maps, and documentation.
• Ability to manage multiple initiatives and priorities.

Responsibilities

• Lead analysis of current-state processes and services to identify gaps and opportunities.
• Conduct stakeholder interviews and facilitate discovery and design sessions.
• Translate decisions into operational process and service designs.
• Develop process maps, rules, workflows, and service materials.
• Identify opportunities for simplification, standardization, and automation.
• Maintain service designs and documentation across the lifecycle.
• Translate decisions into implementation-ready requirements and test scripts.
• Partner with HRIS and enablement teams to clarify requirements and evaluate solutions.
• Lead readiness and implementation activities with milestones and tracking.
• Develop KPIs, SLAs, and performance reporting for assigned services.
• Analyze data to identify trends and root causes; present findings and recommendations.

Skills

Process design

Stakeholder collaboration

Data analysis

Excel reporting

Project management

Business rules development

Education

Bachelor's Degree in HR/Business/IS or related

Tools

Workday

UKG

Job description

POSITION PURPOSE/MISSION

The Process Excellence Analyst III independently leads defined HR service design, implementation, and improvement initiatives throughout the service lifecycle. This role partners across HR and business functions to understand business and employee needs, facilitate process and service design activities, translate business decisions into operational solutions, and coordinate implementation activities across stakeholders. The Process Excellence Analyst III applies established Process Excellence methodologies while exercising judgment in developing process designs, business rules, requirements, validation approaches, implementation materials, and service measures. The role identifies issues and opportunities that require broader service, policy, technology, or leadership decisions and brings forward recommendations for resolution.

MINIMUM QUALIFICATIONS

• Bachelor's Degree in Human Resources, Business Administration, Organizational Leadership, Industrial Engineering, Information Systems, Business Analytics, or related discipline; or equivalent relevant experience
• Three (3) or more years of progressive experience in Human Resources, HR Operations, Shared Services, Business Operations, Process Improvement, HR Technology, Analytics, or related disciplines
• Experience analyzing and documenting business processes, operational procedures, business requirements, or service workflows
• Experience coordinating cross-functional process improvement, implementation, or operational initiatives
• Demonstrated ability to analyze operational data, identify trends and root causes, and develop actionable recommendations
• Strong analytical, facilitation, organizational, problem-solving, and stakeholder collaboration skills
• Proficiency with Microsoft Excel and experience developing reports, process maps, presentations, or operational documentation
• Ability to independently manage defined initiatives and competing priorities

PREFERRED QUALIFICATIONS

• Experience with Workday, UKG, or other enterprise HR technology platforms
• Exposure to Lean Six Sigma, process improvement, business analysis, project management, or change-management methodologies
• Experience developing business requirements, business rules, process maps, validation scenarios, or testing materials
• Experience facilitating stakeholder discovery, process design, or improvement sessions
• Experience developing operational metrics, dashboards, scorecards, or service-performance reporting

MAJOR ACCOUNTABILITIES

Analyze & Design Services

• Lead analysis of assigned current-state processes and services to identify gaps, inconsistencies, dependencies, and improvement opportunities
• Conduct stakeholder interviews and facilitate defined discovery and process-design sessions
• Translate approved business decisions into operational process and service designs
• Develop process maps, business rules, workflow designs, operational documentation, and service materials
• Identify opportunities for simplification, standardization, automation, and improved employee or leader experience
• Maintain approved service designs and supporting documentation throughout the service lifecycle

Translate Needs Into Implementation Requirements

• Translate business and service decisions into clear, implementation-ready business requirements
• Develop business rules, validation scenarios, test scripts, operational procedures, and supporting implementation materials
• Partner with HRIS and other enablement teams to clarify requirements, evaluate proposed solutions, and resolve implementation questions
• Identify and document dependencies, risks, assumptions, decisions, and open issues
• Evaluate whether proposed operational or technology solutions align with approved service requirements and escalat material gaps

Lead Readiness & Implementation Activities

• Lead defined implementation and readiness activities across stakeholders
• Develop and maintain implementation plans, readiness materials, milestones, and action tracking
• Coordinate business validation and document results, defects, decisions, and required changes
• Partner with delivery teams to confirm operational processes, documentation, knowledge resources, and supporting materials are ready for implementation
• Support service launch, adoption, and stabilization
• Incorporate approved implementation changes and lessons learned into service documentation

Analyze Service Performance & Recommend Improvements

• Develop and maintain KPIs, SLAs, service-health measures, and recurring performance reporting for assigned services
• Analyze operational data, process performance, technology insights, and stakeholder or customer feedback to identify trends and recurring issues
• Conduct root-cause analysis and distinguish process, technology, knowledge, policy, and adoption issues
• Measure service performance before and after implementation or process changes
• Develop recommendations for process and service improvements based on data and operational insights
• Present findings, options, and recommendations to Process Excellence leadership and service stakeholders

Decision Support & Influence

Works independently in the analysis, design, implementation, and improvement of defined HR services using established Process Excellence methodologies and service direction.

The Process Excellence Analyst III is responsible for:

• Leading defined process and service analysis activities
• Developing operational process and service designs within approved business direction
• Translating business decisions into implementation-ready requirements and operational solutions
• Coordinating implementation and validation activities across stakeholders
• Identifying risks, dependencies, process gaps, and improvement opportunities
• Recommending operational and service improvements supported by data, stakeholder feedback, and root-cause analysis
• Escalating decisions requiring broader service design, policy, technology, funding, or leadership direction

We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).