Manager - Human Resources, Shared Services

ProAmpac; Chicago (IL); Hybrid; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

HSA and FSA options

Paid time off & holidays

Life and AD&D insurance

Disability insurance

Wellness programs and development

Education and professional development

Job summary

ProAmpac is seeking an HR Manager, Shared Services to lead high-quality HR service delivery, focusing on employee lifecycle management, data integrity and continuous process improvement. You will drive standardized HR processes, leverage HR technology, and support annual talent programs while partnering with HR and business leaders.

The role requires 5–7 years of HR experience, strong Excel skills, and proven project management with a proactive mindset to optimize service delivery and

Qualifications

• Bachelor's degree in HR or related field.
• 5–7 years of progressive HR experience; Shared Services/corporate HR/HR operations preferred.
• Experience leading or supporting HR projects and process improvement.
• Strong knowledge of HR systems (UKG, ADP) or similar platforms.
• Experience supporting talent processes (succession, career pathing, performance, training).
• Strong analytical capability using HR data, reporting and metrics to improve operations.
• Strong MS Office skills, particularly Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Discretion and a commitment to confidentiality.
• Proactive mindset with problem-solving.

Responsibilities

• Lead daily operations of HR Shared Services functions with accurate, timely service delivery.
• Oversee onboarding, changes, leave administration, and offboarding.
• Coordinate annual HR programs: performance management, compensation planning, talent reviews.
• Escalate complex employee/leader questions and drive resolution.
• Identify opportunities to simplify and standardize HR processes through automation and tech.
• Lead efforts to reduce cycle time and improve employee/leader experience.
• Maintain HR data integrity across HRIS and related systems.
• Develop and monitor Shared Services metrics and potential improvements.
• Translate data into insights for HR leadership.
• Support HR technology implementations and change management.
• Partner on enterprise HR initiatives, acquisitions and integrations.
• Support audits and maintain HR documentation and records.
• Contribute to broader HR transformation projects.

Skills

Project management

Change management

Stakeholder management

Multi-tasking

Communication

Confidentiality

Proactive mindset

Analytical thinking

Education

Bachelor's degree in HR or related field

Tools

UKG/ADP HR systems

Microsoft Excel

Job description

Description

HR Manager, Shared Services

Build the HR experience behind the employee experience.

If you are an HR leader who believes Shared Services should be more than transactions, tickets and administration, this may be the opportunity for you.

ProAmpac is seeking an HR Manager, Shared Services to lead high-quality HR service delivery while helping us continuously improve how work gets done. This role combines HR operations, employee lifecycle management, process improvement, HR technology, analytics and change leadership.

You will lead the day-to-day delivery of assigned Shared Services functions while also helping shape more standardized, scalable and employee-focused HR processes. From annual talent and compensation programs to HR system enhancements, acquisitions and integrations, this role will have the opportunity to influence how HR supports an evolving organization.

WHY THIS ROLE MATTERS

Great Shared Services teams make HR easier to navigate.

In this role, you will help create an HR experience that is accurate, responsive and consistent while identifying opportunities to simplify processes, automate work and improve service delivery. You will partner across HR and the business, use data to identify opportunities, and help translate enterprise HR initiatives into effective operational execution.

WHAT YOU'LL OWN

• Lead the daily operations of assigned HR Shared Services functions, ensuring accurate, timely and employee-focused service delivery.

• Oversee key employee lifecycle processes, including onboarding, employee and organizational changes, leave administration support and offboarding.

• Coordinate the operational execution of annual HR programs, including performance management, compensation planning and talent reviews.

• Serve as an escalation point for complex employee and leader questions and help drive issues to resolution.

• Identify opportunities to simplify and standardize HR processes through automation, technology and continuous improvement.

• Lead operational improvement initiatives designed to reduce cycle time, improve quality and strengthen the employee and leader experience.

• Maintain strong HR data integrity across HRIS and related systems.

• Develop and monitor Shared Services metrics, including case volume, turnaround time, customer satisfaction and quality measures.

• Translate data into insights and recommendations for HR leadership.

• Support HR technology implementations, system enhancements, testing and change management.

• Partner on enterprise HR initiatives, organizational changes, acquisitions and integrations.

• Support audits and maintain appropriate HR documentation and records.

• Contribute to broader HR transformation initiatives and projects.

WHAT YOU BRING

• Bachelor's degree in Human Resources, Business Administration or a related field.

• 5 to 7 years of progressive HR experience. Experience within HR Shared Services, corporate HR or HR operations is strongly preferred.

• Experience leading or supporting HR projects, process improvement initiatives and operational change.

• Strong working knowledge of HR systems such as UKG, ADP or similar HR technology platforms.

• Experience supporting talent processes such as succession planning, career pathing, performance management or training programs.

• Strong analytical capability with experience using HR data, reporting and metrics to identify trends and improve operations.

• Strong Microsoft Office skills, particularly Excel.

• The ability to manage multiple priorities, projects and deadlines in a fast-paced and evolving environment.

• Strong communication and stakeholder management skills with the ability to work effectively with employees, leaders and senior leadership.

• Sound judgment, discretion and a demonstrated commitment to maintaining confidentiality.

• A proactive mindset. You identify problems, evaluate options and help move solutions forward.

THE KIND OF LEADER WHO WILL THRIVE HERE

You are energized by making things work better.

You can balance operational detail with the bigger picture. You care about the employee experience, but you also understand that great service requires strong processes, clean data, clear ownership and accountability.

You are comfortable stepping into complexity, asking why something works the way it does and helping build a better path forward.

WORK ENVIRONMENT

This role operates in a professional office and/or remote environment with occasional exposure to manufacturing locations.

Travel is expected approximately 10% of the time and may include air or vehicle travel and occasional overnight stays.

COMPENSATION

The salary range for this position is $110,000 to $135,000 per year, commensurate with experience, education and internal equity. This range is provided to ensure clarity and promote equitable access to employment opportunities.

BENEFITS

This position is eligible for ProAmpac's comprehensive benefits package, which includes

• medical, dental and vision coverage
• telemedicine and employee assistance program resources
• paid time off and 11 paid company holidays
• a 401(k) retirement savings plan with company match
• health savings account and flexible spending account options
• company-paid life and AD&D insurance
• voluntary life and AD&D coverage
• short- and long-term disability insurance
• accident, critical illness and identity theft coverage
• wellness programs and incentiveseducation and professional development assistance

Benefit eligibility, coverage and plan provisions are governed by the applicable plan documents and company policies.

Additional details regarding ProAmpac's benefits are available at: https://careers.proampac.com/benefits/

EEO Statement

ProAmpac provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other classification protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applic ants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Qualifications

Experience

Required

• 5 years: Strong proficiency in Microsoft Office (especially Excel)

• 5 years: Strong familiarity with HR systems (e.g., ADP, UKG, or similar platforms)

• 5-7 years: HR project management and process improvement

• 5-7 years: progressive HR experience, with exposure to shared services/corporate or HR operations preferred

Job Category: Human Resources Full-Time

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.