Hybrid Process Excellence & Workflow Analyst

Grainger; Lake Forest (IL); Hybrid; USD 67,000 - 112,000; Full time

Benefits offered by this job

Medical, dental, vision, and life보험 (b

Job summary

Grainger is seeking a Process Management Analyst to drive operational excellence across supplier, product lifecycle, contract administration, and data maintenance. The role is hybrid with three days per week onsite at the Chicago, IL Merchandise Mart office or Lake Forest, IL headquarters.

You will collaborate with cross-functional teams, analyze processes, document requirements, and support the development of tools (JIRA, Smartsheet, SQL) to improve workflows and data quality.

Qualifications

• Bachelor's degree or equivalent experience.
• 2+ years experience in process management, operations, merchandising, eCommerce, or related fields.
• Familiarity with workflow and data tools such as JIRA, Smartsheet, SQL, and reporting platforms.

Responsibilities

• Facilitate and execute various operational activities involving supplier, cost, product lifecycle processes and data maintenance activities.
• Analyze process performance and identify opportunities for standardization and continuous improvement.
• Collaborate with cross-functional teams to document requirements and support the development of tools that enhance operational workflows.
• Manage feedback channels and resolve issues to improve data quality and customer experience.
• Support project execution and reporting activities, including tracking milestones and communicating progress to stakeholders.
• Maintain and apply knowledge of process impacts to upstream and downstream systems.
• Serve as a subject matter expert on workflow tools and platforms (e.g., JIRA, Smartsheet, SQL-based systems), providing training and support as needed.
• Ensure adherence to service level agreements and compliance standards in all process execution activities.

Skills

Analytical thinking

Cross-functional collaboration

Problem solving

Education

Bachelor's Degree

Tools

JIRA

Smartsheet

SQL

Excel

Job description

Grainger is seeking a Process Management Analyst to drive operational excellence across supplier, product lifecycle, contract administration, and data maintenance. The role is hybrid with three days per week onsite at the Chicago, IL Merchandise Mart office or Lake Forest, IL headquarters.

You will collaborate with cross-functional teams, analyze processes, document requirements, and support the development of tools (JIRA, Smartsheet, SQL) to improve workflows and data quality.