Hybrid Process Excellence Analyst - Data-Driven Ops

W. W. Grainger; Lake Forest (IL); Hybrid; USD 67,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO 18 days

Holidays 6

401(k) 6% match

Employee discounts

Tuition reimbursement

Student loan refinancing

Financial counseling

Maternity leave

Job summary

Grainger is seeking a Process Management Analyst to drive operational excellence across supplier onboarding, product lifecycle, contract administration, and data maintenance. This hybrid role requires three days on-site in Chicago, IL area with strong data analysis and cross-functional collaboration skills.

You will work with tools like JIRA, Smartsheet, and SQL-based systems to document requirements, improve workflows, and support scalable solutions.

Qualifications

• Bachelor's Degree or equivalent experience.
• 2+ years experience in process management, operations, merchandising, eCommerce, or related fields.
• Familiarity with workflow and data tools such as JIRA, Smartsheet, SQL, and reporting platforms.
• Experience analyzing data to derive insights and improve processes.
• Experience collaborating across functions.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Facilitate and execute various operational activities involving supplier, cost, product lifecycle processes and data maintenance.
• Analyze process performance and identify opportunities for standardization and continuous improvement.
• Collaborate with cross-functional teams to document requirements and support the development of tools that enhance operational workflows.
• Manage feedback channels and resolve issues to improve data quality and customer experience.
• Support project execution and reporting activities, including tracking milestones and communicating progress to stakeholders.
• Maintain and apply knowledge of process impacts to upstream and downstream systems.
• Serve as a subject matter expert on workflow tools and platforms (e.g., JIRA, Smartsheet, SQL-based systems), providing training and support as needed.
• Ensure adherence to service level agreements and compliance standards in all process execution activities.

Education

Bachelor's Degree or equivalent experience

Cross-functional collaboration

Tools

JIRA

Smartsheet

SQL-based systems

Job description

Grainger is seeking a Process Management Analyst to drive operational excellence across supplier onboarding, product lifecycle, contract administration, and data maintenance. This hybrid role requires three days on-site in Chicago, IL area with strong data analysis and cross-functional collaboration skills.

You will work with tools like JIRA, Smartsheet, and SQL-based systems to document requirements, improve workflows, and support scalable solutions.