Hybrid Process Specialist: Quality & Continuous Improvement

Huntington Chamber; Huntington (IN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Huntington Chamber is seeking a Process Specialist to monitor quality, analyze trends, and drive improvements across customer-facing and order-related workflows. This role partners with leaders and cross-functional teams to ensure service quality and effective system updates in a hybrid office setting.

Responsibilities include preparing reports, documenting processes, and supporting continuous improvement initiatives.

Qualifications

• Proficiency with Microsoft Office applications, especially Excel, Word, Outlook, and PowerPoint.
• Experience with process implementation and reporting platforms preferred.
• High school diploma or equivalent; associate or bachelor’s degree preferred.

Responsibilities

• Monitor quality, service, and process performance using standards and scorecards.
• Prepare reports summarizing quality trends and order data.
• Analyze data to identify patterns and performance gaps affecting satisfaction.
• Review order processes to improve efficiency and customer experience.
• Document current-state workflows and support improvement initiatives.
• Manage documentation, dashboards, and quality records.
• Collaborate with leaders to communicate findings and ensure process execution.
• Coordinate system updates with IT and support testing.
• Lead Kaizen events and continuous improvement activities.

Skills

Strong communication

Data analysis

Problem solving

Organization & multitasking

Self-starter

Confidentiality

Education

High School Diploma

Associate or Bachelor’s in Business/Quality/Data Analytics

Tools

Microsoft Office

Process reporting platforms

Job description

The Huntington Chamber is seeking a Process Specialist to monitor quality, analyze trends, and drive improvements across customer-facing and order-related workflows. This role partners with leaders and cross-functional teams to ensure service quality and effective system updates in a hybrid office setting.

Responsibilities include preparing reports, documenting processes, and supporting continuous improvement initiatives.