Process Enablement Intern: Analytics & Automation

Compass Group USA; Charlotte (NC); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Paid internship

Job summary

Compass Corporate in Charlotte, NC, offers a paid internship within the Process Enablement and Employee Experience teams for May 17, 2027 to July 22, 2027. The internship is full-time (40 hours/week) with a hybrid schedule: three days at headquarters and two remote.

The role focuses on analytics, training effectiveness, automation, and workforce technology initiatives. Candidates should be pursuing a related degree with a 3.0+ GPA, possess strong communication skills, and be proficient in MS

Qualifications

• Pursuing a degree in Business Analytics, Data Science, Finance, Human Resources, Operations, Information Systems, or related program with a minimum GPA of 3.0.
• Strong presentation and communication skills; able to translate technical solutions to non-technical audiences and translate data into business recommendations.
• Ability to take direction, execute effectively, work independently and with teams.
• Self-driven, proactive problem solver with strong attention to detail and time management skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and experience with Power BI, Copilot, automation, or AI tools.

Responsibilities

• Support the Process Enablement portfolio through project coordination, research, documentation, prioritization, and measurement of outcomes and adoption.
• Analyze process, training, ticket, adoption, accuracy, cycle-time, and employee-experience data to identify trends and measure improvement.
• Support entitlements, attendance, and other workforce process modernization initiatives.
• Identify and evaluate AI and automation opportunities, including AI agents, knowledge management, entitlement automation, self-service, and process analytics.
• Help develop and evaluate training and certification materials, including participation, completion, knowledge, adoption, and support-impact measures.
• Partner with Payroll, HR, Operations, Technology, Legal, and field stakeholders to gather requirements and support process improvements.
• Create and maintain process maps, job aids, dashboards, presentations, project updates, and other documentation.
• Assist with special projects and other team priorities as requested.

Skills

Presentation skills

Communication

Independent work

Time management

Education

Pursuing a related bachelor's degree; GPA 3.0+

Tools

Power BI

Microsoft Office

Copilot

AI tools

Job description

Compass Corporate in Charlotte, NC, offers a paid internship within the Process Enablement and Employee Experience teams for May 17, 2027 to July 22, 2027. The internship is full-time (40 hours/week) with a hybrid schedule: three days at headquarters and two remote.

The role focuses on analytics, training effectiveness, automation, and workforce technology initiatives. Candidates should be pursuing a related degree with a 3.0+ GPA, possess strong communication skills, and be proficient in MS