Process Enablement Intern (Charlotte, NC, Summer '27, Hybrid)

Compass Group; Charlotte (NC); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Paid internship

Job summary

Compass Corporate in Charlotte, NC, offers a paid internship within the Process Enablement and Employee Experience teams for May 17, 2027 to July 22, 2027. The internship is full-time (40 hours/week) with a hybrid schedule: three days at headquarters and two remote.

The role focuses on analytics, training effectiveness, automation, and workforce technology initiatives. Candidates should be pursuing a related degree with a 3.0+ GPA, possess strong communication skills, and be proficient in MS

Qualifications

• Pursuing a degree in Business Analytics, Data Science, Finance, Human Resources, Operations, Information Systems, or related program with a minimum GPA of 3.0.
• Strong presentation and communication skills; able to translate technical solutions to non-technical audiences and translate data into business recommendations.
• Ability to take direction, execute effectively, work independently and with teams.
• Self-driven, proactive problem solver with strong attention to detail and time management skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and experience with Power BI, Copilot, automation, or AI tools.

Responsibilities

• Support the Process Enablement portfolio through project coordination, research, documentation, prioritization, and measurement of outcomes and adoption.
• Analyze process, training, ticket, adoption, accuracy, cycle-time, and employee-experience data to identify trends and measure improvement.
• Support entitlements, attendance, and other workforce process modernization initiatives.
• Identify and evaluate AI and automation opportunities, including AI agents, knowledge management, entitlement automation, self-service, and process analytics.
• Help develop and evaluate training and certification materials, including participation, completion, knowledge, adoption, and support-impact measures.
• Partner with Payroll, HR, Operations, Technology, Legal, and field stakeholders to gather requirements and support process improvements.
• Create and maintain process maps, job aids, dashboards, presentations, project updates, and other documentation.
• Assist with special projects and other team priorities as requested.

Skills

Presentation skills

Communication

Independent work

Time management

Education

Pursuing a related bachelor's degree; GPA 3.0+

Tools

Power BI

Microsoft Office

Copilot

AI tools

Job description

Compass Corporate

Internship Program Duration: May 17th, 2027- July 22nd, 2027 (Full-time, 40 hours a week, Monday-Friday)

Internship Location: Charlotte, NC

WE ARE a family of companies delivering the best in food, hospitality, and support services. As the leading foodservice and support services company in the US, we are known for our great people, great service, and great results. If you’ve been hungry and away from home, chances are you’ve tasted our delicious food and experienced our outstanding service. Our 250,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, stadiums, arenas, convention centers, museums, and much more – in all 50 states.

WE BELIEVE that each and every employee plays a key role in our growth, innovation, evolution, and legacy. We know that the next big idea can come from anyone. We encourage developing and attracting diverse talent that differentiates us as a company as we continue to raise the bar in everything we do.

YOU ARE someone that is passionate about developing yourself and those around you. You enjoy being a part of a team that is collaborative, innovative, and driven to succeed. You are inspired to create lasting, memorable experiences for guests. You believe in delivering great service to guests, building strategic partnerships with clients, and continuing to learn and improve each day. You are flexible, adaptable, and are able to act decisively with little or no supervision.

Job Description:

Our Process Enablement team is seeking an intern to support the Employee Experience team through analytics, training effectiveness, automation, and workforce technology initiatives. This is an opportunity to gain hands‑on experience improving processes used by associates and managers across Compass. The position is hybrid and requires three days working from Compass Group headquarters in Charlotte, North Carolina, and two days working remotely.

Responsibilities:

• Support the Process Enablement portfolio through project coordination, research, documentation, prioritization, and measurement of outcomes and adoption.
• Analyze process, training, ticket, adoption, accuracy, cycle‑time, and employee‑experience data to identify trends, establish baselines, and measure improvement.
• Support entitlements, attendance, and other workforce process modernization initiatives.
• Identify and evaluate AI and automation opportunities, including AI agents, knowledge management, entitlement automation, self‑service, and process analytics.
• Help develop and evaluate training and certification materials, including participation, completion, knowledge, adoption, and support‑impact measures.
• Partner with Payroll, HR, Operations, Technology, Legal, and field stakeholders to gather requirements and support process improvements.
• Create and maintain process maps, job aids, dashboards, presentations, project updates, and other documentation.
• Assist with special projects and other team priorities as requested.

Qualifications:

• Junior or above p pursuing a degree in Business Analytics, Data Science, Finance, Human Resources, Operations, Information Systems, or a related program with a minimum GPA of 3.0.
• Strong presentation and communication skills, including the ability to translate technical solutions to non‑technical audiences and translate data into business recommendations
• Ability to take direction, execute effectively, work independently and in partnership with teams.
• Self‑driven, proactive problem solver with strong attention to detail and time management skills.
• Proficient in Microsoft Office products, including Excel, PowerPoint, and Word and experience with Power BI, Copilot, automation, or AI tools

At this time, employment‑based visa and permanent residency sponsorship is not currently available for this position.

This is a paid intern position; however, it is not eligible for paid time off (PTO) or benefits such as medical, dental, vision, etc.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Compass Group maintains a drug‑free workplace.