Process Documentation Specialist

Tom Nehl Truck Company; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Employer paid dental insurance

HSA with employer contribution

Paid time off

Eight paid holidays a year

Job summary

Tom Nehl Truck Company in Jacksonville, Florida, is looking for a Process Documentation Specialist. This role involves capturing and documenting operational processes, analyzing workflows, and creating process documentation and flow diagrams to support management decisions. Candidates should have 2+ years in process documentation or business analysis, strong analytical abilities, and proficiency in tools like Visio and MS Office. A full benefits package is offered, including medical, dental, and paid time off.

Qualifications

• 2+ years in process documentation or business analysis roles.
• Experience in dealership operations or logistics/shipping environments is a plus.
• Familiarity with business systems used in dealership operations.

Responsibilities

• Capture, analyze, and document operational processes within the truck dealership.
• Interview and collaborate with front-line employees to understand workflows.
• Document job duties and create visual flow maps to illustrate current processes.

Skills

Strong analytical skills

Problem-solving skills

Proficiency in process mapping tools

Excellent communication skills

Education

Associate or bachelor’s degree in business administration

Tools

Visio

Lucidchart

MS Office Suite

Job description

At Tom Nehl we proudly say we are "The Team Behind Your Drive". We have a passion for serving the trucking industry and our community.

The newest member of our team could be you! See our current open positions below, and fill out an online application if you think you would be a good fit.

Position: Process Documentation Specialist

Location: 417 Edgewood Ave. South

Job Id: 467

# of Openings: 1

Tom Nehl, the undisputed best heavy-duty truck dealership in Northeast Florida and South Georgia, is looking for an experienced and qualified Process Documentation Specialist to join our team.

Position Responsibilities

This position will be responsible for capturing, analyzing, and documenting operational processes within the truck dealership. This role focuses on gathering detailed information from front-line employees, mapping workflows, and identifying opportunities for efficiency and accuracy. The specialist will create clear process documentation, flow diagrams, and performance metrics to support management decision-making and continuous improvement initiatives.

• Interview and collaborate with front-line employees to understand daily tasks and workflows.
• Document job duties, step-by-step procedures, and system interactions for shipping, receiving, and inventory management.
• Develop clear, standardized process guides for business system usage, including data input and tracking.
• Create visual flow maps to illustrate current processes and identify bottlenecks or redundancies.
• Analyze workflows for compliance with dealership standards and best practices.
• Define and collect key performance indicators (KPIs) for operational processes.
• Summarize findings and present actionable insights to management through reports and dashboards.
• Recommend process enhancements based on data analysis and employee feedback.
• Support implementation of improvements and monitor effectiveness over time.

Qualifications

• Education: Associate or bachelor’s degree in business administration, operations management, or related field preferred.
• Experience: 2+ years in process documentation, business analysis, or continuous improvement roles. Experience in dealership operations or logistics/shipping environments is a plus.
• Skills: Strong analytical and problem-solving skills. Proficiency in process mapping tools (e.g., Visio, Lucidchart) and MS Office Suite. Excellent communication and interviewing skills for gathering information from diverse teams. Familiarity with business systems used in dealership operations (ERP or DMS systems).

A Successful Candidate Will Have:

• Strong analytical and communication skills.
• Experience with process mapping tools (Visio, Lucidchart) and MS Office.
• Familiarity with dealership or logistics operations is a plus.
• Ability to turn complex processes into clear documentation.

Company Overview

Family owned and operated for over sixty years, Tom Nehl represents multiple manufacturers including Freightliner; Volvo; Western Star; Isuzu; Sprinter; Capacity; Detroit; Caterpillar; and Cummins. In addition, we have a full benefit package which includes the options for medical, vision, employer paid dental insurance; HSA with an employer contribution; FSA; $20,000 employer paid life insurance; optional life insurance; short-term and long-term disability plans. We offer paid time off and eight paid holidays a year.

We are an Equal Opportunity/Affirmative Action employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, or any other legally protected status. We are a Drug Free Workplace. Each candidate must successfully complete drug screening and various background investigations, including criminal history reports, before employment.