Process Design Manager – Process Owner, Claims

Jobtailor; Arizona; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Arizona seeks a seasoned professional to lead process improvement and transformation initiatives. You will own end-to-end processes, map value streams, manage risk, and partner with executives to drive measurable efficiency and client satisfaction.

This role emphasizes governance, enterprise change management, and the Single Process Inventory. Candidates should have strong executive presence, cross-functional collaboration, and a track record of delivering business-case benefits.

Qualifications

• Experience in process owner roles or process design, including Single Process Inventory knowledge.
• Experience in managing risk and driving process improvement.
• Executive presence and ability to lead meetings with executives.
• Problem-solving, follow-up skills, and ability to drive resolution.
• Ability to juggle multiple responsibilities and prioritize.
• Proficiency in risk identification and mitigation.
• Strong written, oral, and listening communication skills.
• Ability to influence partners across geographies and hierarchies.
• Process management certification is desirable.

Responsibilities

• Manage assessment, development, execution, and oversight of process improvement and transformation initiatives.
• Demonstrate link between process engineering, productivity, customer satisfaction, and measurable results.
• Partner with executives on strategic project implementation and budgeting decisions.
• Own a group of processes in the Single Process Inventory.
• Understand processes, manage process health, and improve end-to-end processes.
• Address root causes of performance issues and create action plans to mitigate risks.
• Analyze processes and document business cases, opportunities, efficiencies, and benefits.
• Implement complex solutions to resolve issues, optimize efficiency, reduce variability, and improve controls, quality, and sustainability.
• Partner with support organizations and LOB partners to implement solutions.
• Apply process design best practices and business redesign concepts.
• Establish governance routines to monitor program and project portfolio health.
• Apply Enterprise Change Management policies and standards.
• Document end-to-end process maps, controls, metrics, risks, and customer impacts.
• Monitor process and control performance metrics, review action plans, and resolve open issues.
• Own all deliverables related to the Single Process Inventory.
• Champion continuous improvement and enhance client experience.
• Capture and prioritize feedback and improvement opportunities.
• Simplify processes before leveraging technology for enhancement or automation.
• Coordinate with OpEx Champions on improvement ideas, funding requests, and process enhancements.
• Identify training and procedure update needs.
• Own responses and approvals for regulatory exams, internal audits, and monitoring reviews.
• Use analytics to translate issues into process improvements with defined business-case benefits.

Skills

Process ownership

Process design

Risk management

Executive presence

Stakeholder collaboration

Problem solving

Project management

Change management

Analytics

Process mapping

Attention to detail

Communication skills

Education

Bachelor’s degree or equivalent work experience

Job description

• Manage assessment, development, execution, and oversight of process improvement and transformation initiatives supporting Operational Excellence objectives
• Demonstrate the relationship between process engineering best practices, productivity, customer satisfaction, and measurable continuous improvement results
• Partner with business executives and deployment champions on strategic project implementation and budgeting decisions
• Own a group of processes in the Single Process Inventory
• Understand processes, manage process health, and improve end-to-end processes
• Address root causes of performance issues and create action plans to mitigate risks
• Analyze processes and document business cases, opportunities, efficiencies, and benefits
• Implement complex solutions to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• Partner with support organizations and Line of Business partners to implement solutions
• Apply process design best practices and business redesign concepts
• Establish governance routines to monitor program and project portfolio health
• Apply Enterprise Change Management policies and standards
• Document end-to-end process maps, controls, metrics, risks, and customer impacts
• Monitor process and control performance metrics, review action plans, and resolve open issues
• Own all deliverables related to the Single Process Inventory
• Champion continuous improvement and enhance client experience
• Capture and prioritize feedback and improvement opportunities
• Simplify processes before leveraging technology for enhancement or automation
• Coordinate with OpEx Champions on improvement ideas, funding requests, and process enhancements
• Identify training and procedure update needs
• Own responses and approvals for regulatory exams, internal audits, and monitoring reviews
• Use analytics and critical thinking to translate issues into process improvements with defined business-case benefits

Requirements

• Experience in process owner roles or process design, including experience with Single Process Inventory
• Experience in managing risk and driving process improvement
• Executive presence and ability to lead meetings, including meetings with executive participants
• Demonstrated problem-solving, strong follow-up skills, and ability to elevate and gain resolution
• Ability to juggle multiple responsibilities and prioritize
• Proficiency in risk identification and mitigation
• Strong written, oral, and active listening communication skills
• Ability to influence partners at all organizational levels and drive consensus
• Strong attention to detail and passion for flawless execution
• Intellectual curiosity and willingness to challenge the status quo
• Critical thinking, problem-solving, strategic planning, and project management experience
• Self-starter able to work with minimal supervision
• Effective written and verbal communication using clear, concise, and simple language
• Organizational savvy across geographies, businesses, and hierarchies
• Ability to encourage collaboration, connection, and teamwork
• Bachelor’s degree or equivalent work experience
• Desired: Previous experience and/or in-depth knowledge of Client Protection Claims processes
• Desired: Previous experience in Controls/Risk
• Desired: Process Management Certification

Core Competencies

Demonstrates expertise in process improvement and transformation initiatives, with a strong focus on operational excellence, risk management, and stakeholder collaboration. Proficient in process design, analytics, and governance to enhance efficiency and customer satisfaction.

Highest-signal resume keywords

• Process Improvement Management
• Risk Identification and Mitigation
• Executive Communication Skills
• Project Management Experience
• Process Management Certification

ATS Optimization Keywords

Hard Skills

• Process Design
• Process Mapping
• Continuous Improvement
• Analytics
• Root Cause Analysis
• Business Case Documentation
• Governance Routines
• Change Management
• Performance Metrics Monitoring
• Client Protection Claims Knowledge

Soft Skills

• Problem-Solving
• Attention to Detail
• Influencing Skills
• Organizational Savvy
• Collaboration

Certifications & Qualifications

• Process Management Certification

Industry Keywords

• Operational Excellence
• Single Process Inventory
• Controls/Risk
• Client Protection Claims
• Business Redesign Concepts