Process Design Consultant I - Employee Relations

Bank of America; Charlotte (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Process Design Consultant I to enhance operational excellence in Employee Relations. This role involves analyzing processes, implementing improvements, and collaborating with business leaders to drive efficiency and quality. You'll support training initiatives and develop documentation to ensure compliance and effectiveness. Join a company that values inclusivity and personal growth, where your contributions will make a significant impact on the workplace and the communities served. If you're passionate about process improvement and eager to learn, this opportunity is perfect for you.

Qualifications

• Minimum 1 year in Employee Relations case management required.
• Proven project management and data orientation skills needed.
• Outstanding communication and presentation skills essential.

Responsibilities

• Implement solutions to optimize efficiency and improve controls.
• Work with business partners to identify and implement solutions.
• Document processes and maintain existing content as needed.

Skills

Active Listening

Data Collection and Entry

Process Mapping

Project Management

Reporting

Continuous Improvement

Critical Thinking

Data Visualization

Process Design

Strategic Thinking

Administrative Services

Business Process Analysis

Process Effectiveness

Process Performance Measurement

Process Simplification

Education

Bachelor's Degree

Tools

ICM

Salesforce

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Process Design Consultant I - Employee Relations page is loaded

Process Design Consultant I - Employee Relations

Apply locations Charlotte time type Full time posted on Posted 2 Days Ago job requisition id 25020052

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

The Process Design Consultant I will support training activities, operations initiatives, and process documentation needs across Employee Relations. The individual in this role will be responsible for the development of classroom, online, on-the-job training, and in-role development as well as assessments of each phase of the learning process, to provide leadership the information required to ensure the learner’s proficiency. Additionally, this individual will partner with Employee Relations clients to effectively support, analyze, implement, and update procedures, processes, and controls by utilizing sound process improvement models and techniques.

Responsibilities:

• Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability

• Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities

• Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

• Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits

• Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

• Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

• Partners with Human Resources (HR) program functions on an ongoing basis to ensure processes meet design requirements

• Supports initiatives and routines by identifying solutions that meet business needs and priorities

• Conduct detailed learner reviews and call listening to assess compliance with defined procedures and documentation standards

• Design and document training and assessment procedures as needed

• Execute multiple learner assessments to assess ER process adherence, ER data accuracy and ER documentation quality

• Where applicable build and design reporting solutions to help monitor and analyze gaps in training process

• Report and escalate on control performance in partnership with ER Business Control lead

• Summarize performance measured against established thresholds and targets, triggers or limits as applicable and partner with leadership to inspect training results below quality thresholds and define actions plans for improvement

• Plan and manage discreet projects under the direction of ER Operations Executive, including but not limited to case management, case reviews and handling escalations.

• Document processes and procedures and maintain and update existing content as needed

Required Qualifications:

• Must have a minimum of 1 year in Employee Relations case management

• Proven project management skills; detail oriented

• Proven data orientation and analytic skills, the ability to apply a combination of inductive and deductive reasoning to examine information, interpret results, arrive at logical conclusions, and recommend solutions

• Experience working as part of a structured project team with tight timelines and deliverables

• Ability to synthesize information into a compelling story and present findings in a concise manner for senior level executives

• Proven ability to build partnerships, address issues with creative solutions and to deliver results

• Experience developing and successfully implementing new processes and practices with a commitment to strive for simplicity and transparency

• Outstanding communication and presentation skills (verbal and written)

• Client service orientation

• Ability to think at the enterprise level

• Must be resourceful, demonstrate exceptional organizational skills, and be able to work both independently, as well as within a team environment.

• Strong Microsoft Word, PowerPoint, Excel skills required

• Personal desire to learn and develop; sees coaching as an opportunity vs. a criticism

Desired Qualifications:

• Strong preference for individuals with previous training experience

• Familiarity with case management systems i.e. ICM, Salesforce, etc.

• Experience building training simulation or exercises to improve proficiency i.e. iCoach, ACES, etc

Skills:

• Active Listening

• Data Collection and Entry

• Process Mapping

• Project Management

• Reporting

• Continuous Improvement

• Critical Thinking

• Data Visualization

• Process Design

• Strategic Thinking

• Administrative Services

• Business Process Analysis

• Process Effectiveness

• Process Performance Measurement

• Process Simplification

Shift:

1st shift (United States of America)

Hours Per Week:

40