Process Design Assistant (PH)

ProfitCoach; United States; Remote; USD 14.000 - 19.000; Vollzeit

Benefits dieser Stelle

Salary

PTO

Health stipend

Zusammenfassung

ProfitCoach is a fully remote company seeking a hands-on, client-facing professional to turn property management operations into reliable software-enabled processes. You will design, implement, and optimize workflows, and guide clients through solutions.

Ideal candidates communicate clearly in English, have ops or automation experience, and relish building scalable processes with modern tools. This is a remote, full-time role with a competitive hourly compensation and health stipend.

Qualifikationen

• Experience in property management operations or a strong technical background in automation, workflows, or CRM systems.
• Excellent ability to communicate clearly in English with clients.

Aufgaben

• Design and implement processes for core property management operations, sales, and client needs.
• Test and validate processes within workflow automation software to ensure reliable execution across connected systems.
• Analyze existing processes to identify efficiency improvements and enhance automation.
• Own SOPs and translate processes into clear diagrams using LucidChart to support training and scale.
• Ensure quality and alignment with PM Ops standards across workflows.
• Champion continuous process improvement across teams and tools.

Kenntnisse

Ops management

Automation/CRM

English communication

Tools

LucidChart

Jobbeschreibung

Ideal Start Date: Immediately
Location: Remote
Hours of Work: 40-45 hours/week
Status: Full-time position

Compensation: $10-$14/hr

Who We Are

ProfitCoach was founded on core Christian values that still guide us as we grow and continue to pursue excellence as property management thought leaders. Our team thrives in a completely remote work environment through high productivity.

MISSION OF THE ROLE

Keeping it simple, the person for this position MUST have BOTH of the following:

• Property management operations experience (ops management; implementing, coordinating, or improving processes across leasing, resident services, or maintenance) AND/OR a high degree of technical capability (building automations, workflows, or CRM systems)
• AND the ability to communicate clearly and confidently in English with clients

If you have both of these, we would love to hear from you. More details are provided below.

This role is: Hands-on and client-facing. The core challenge is turning how a property management company actually operates into processes that run reliably in its software, then walking clients through them with confidence. You'll thrive here if you enjoy both building the solution and explaining it.

This role is not: A solo, build-it-your-own-way job. If you get energized by making proven tools do more, rather than starting from scratch on your own, you'll fit right in. And if your background is purely accounting, or you'd rather build without talking to clients, this likely isn't the right fit.

Key responsibilities

Design and implementation (75%)

• Conceptualize and design processes for core property management operations, sales, new services, and client-specific needs.
• Implement and test processes within workflow automation software, validating functionality and ensuring reliable execution across connected systems.

Process optimization (10%)

• Analyze existing processes and identify areas for improvement in efficiency, task delegation, timelines, and automation.
• Review and optimize processes to align with PM Ops Standards, industry best practices, and client-specific nuances, ensuring consistent execution and eliminating redundancy across workflows.

Process documentation (5%)

• Own process documentation, including creating, revising, and maintaining SOPs for internal use and client engagements.
• Translate processes into clear visual diagrams using tools like LucidChart to support team alignment, training, and scalability.

Quality assurance (5%)

• Ensure processes are designed and optimized in alignment with the PM Ops Standards and industry best practices.
• Implement measures to keep service quality consistent while handling custom scenarios and exceptions.

Continuous improvement (5%)

• Champion a culture of continuous process development and improvement.
• Collaborate with internal teams to foster a mindset of efficiency and innovation.
• Stay current on emerging tools in the PM tech stack, assessing their potential and recommending solutions for client engagements.

Culture fit and core values

• Think Abundantly
• Own the Outcome
• Be Courageous
• Leverage Your Talents
• ADEPT Communication (Assess the need, Detail the solution, Energize the conversation, Provide closure, Tell the truth always)

• Salary
• PTO
• Health stipend