Property Management Assistant (Job ID: FERREG1EA)

Inside Out Hiring; United States; Remote; USD 20,000 - 24,000; Full time

Job summary

Inside Out Hiring is seeking a Property Manager Assistant to support the day-to-day administrative and operational functions for a Los Angeles-based property portfolio, with a remote LATAM arrangement.

You will manage rent collection and delinquency follow-up in AppFolio, coordinate communications among owners, residents, vendors and staff, and help design onboarding and SOPs. You will apply Claude to streamline communications, reporting, and recurring tasks, with limited weekend coverage.

Qualifications

• Experience in property management administration with AppFolio.
• Experience handling rent collection and delinquency follow‑up.
• Strong written and verbal English communication.
• Experience using AI tools such as Claude to support drafting, process documentation, and problem‑solving.
• Ability to build or improve standard operating procedures and workflows independently.
• Willingness to commit to limited weekend hours as part of regular cadence.

Responsibilities

• Rent collection and delinquency follow-up in AppFolio.
• Coordinate communication between owners, residents, vendors and staff.
• Track maintenance requests to completion and confirm resident satisfaction.
• Design onboarding and follow-up communications for residents and owners.
• Create SOPs and workflows to streamline operations and reporting.
• Leverage Claude to draft communications and build simple dashboards.

Skills

AppFolio

Claude

Communication

Time Management

English Proficiency

Tools

Google Workspace

Job description

Exciting Remote Opportunity! We're Hiring a Property Manager Assistant!

Are you a highly organized, self-directed professional with AppFolio experience? We are looking for an exceptional Property Manager Assistant to support the day-to-day administrative and operational functions for a Los Angeles-based property management portfolio!

Job Details at a Glance

• Job Title: Property Manager Assistant

• Job ID: FERREG1EA

• Industry: Property Management

• Location: LATAM

• Job Status: Full Time

• Work Schedule: Pacific business hours Monday to Friday, [Hours TBD] | Limited Saturday availability required

• Salary: $2000 per month

• Target Start Date: ASAP

About the Client

Our client is a Los Angeles-based property management company serving residential property owners and residents. The company manages day-to-day operations for its property portfolio using AppFolio as its core property management platform, and has built its administrative support function through a small, internationally distributed team.

The Managing Partner currently oversees property operations, resident and vendor communication, and administrative processes with limited dedicated support staff. The role exists to provide consistent, specialized assistance with rent collection, resident and vendor coordination, and workflow development, allowing the Managing Partner to focus on higher-level business priorities. Because the Managing Partner has limited time for day-to-day oversight, the ideal candidate is a self-directed owner of their work who communicates proactively.

About the Role

You will serve as a Property Manager Assistant supporting the day-to-day administrative and operational functions of a property management portfolio. You will manage rent collection and delinquency follow-up in AppFolio, coordinate communication between owners, residents, vendors, and staff, and help ensure maintenance issues are tracked through to resolution.

Beyond core property management support, you will help design and document standard operating procedures and workflows that do not yet exist, and build onboarding and follow-up sequences that improve the resident and owner experience. You will be expected to apply AI tools (such as Claude) to streamline communication, reporting, and recurring administrative tasks, and to support limited weekend coverage as part of the role's regular cadence.

Key Responsibilities

• Rent Collection & Delinquency: Monitor resident accounts and ledgers in AppFolio, send reminders and notices, follow up on past-due balances, and manage delinquency processes through resolution or escalation, keeping accurate records at every step.

• Owner, Resident & Vendor Communication: Serve as a professional point of contact between owners, residents, vendors, and staff, responding promptly and in writing to resolve maintenance issues and operational requests.

• Maintenance Coordination: Track maintenance requests from submission through completion, coordinating with vendors and confirming resident satisfaction.

• Onboarding & Follow-Up Funnels: Support and help build structured onboarding and post-sale follow-up communications (e.g., welcome messages, check-ins, reminders) for new residents and owners.

• Administrative Support: Handle general administrative tasks supporting property operations, including data entry, reporting, inbox management, and documentation in AppFolio.

• Process & Workflow Optimization: Identify inefficiencies in current operations and build structured workflows and SOPs where none currently exist.

• AI & Automation: Use AI tools such as Claude to draft communications, document processes, build simple dashboards or reports, and automate recurring tasks, and proactively look for new ways to save time.

• Proactive Reporting: Provide regular progress updates and flag blockers or risks early, so the Managing Partner is never surprised.

• Weekend Coverage: Provide limited availability on Saturdays to support time-sensitive operational needs.

Qualifications & Skills

• Experience: Prior experience in property management administration, with hands‑on proficiency in AppFolio. (Required)

• Core Competencies: Demonstrated experience handling rent collection, delinquency follow‑up, or resident account management.

• Communication: Strong written and verbal English communication skills suitable for direct interaction with owners, residents, and vendors.

• AI & Automation Mindset: Experience or comfort using AI tools such as Claude to support drafting, process documentation, and problem‑solving. (Required)

• Process Building: Demonstrated ability to build or improve standard operating procedures and workflows independently.

• Work Ethic: Self‑motivated and dependable, able to prioritize competing tasks and work with minimal supervision.

• Schedule Flexibility: Availability for limited weekend hours in addition to standard weekday availability. (Required)

• Vetting: Clean background check with no criminal history, as verified through the standard vetting process. (Required)

Tech Stack

• AppFolio

• Claude

• Google Workspace