Process Automation - AI Servers Technical Support- Round Rock, TX

Dell Inc.; Round Rock (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Dell Inc. in Round Rock, Texas is seeking a Process Automation/AI Servers Technical Support professional to help shape the future of AI Server Technical Support. You will be part of a team delivering best-in-class support to AI Server customers worldwide and will design automation that reduces manual work at scale.

Join our AI Support Services team to design and deploy intelligent automations that improve resolution speed and service delivery for global AI Solutions customers.

Responsibilities

• You will design, build, and deploy process automation and agentic solutions that eliminate manual work.
• You will accelerate service delivery for AI Server customers globally.
• You will work cross-functionally with Service Delivery, Repair Operations, and Engineering to automate resolution processes.

Job description

Process Automation - AI Servers Technical Support

Join the fastest growing part of Dell’s Infrastructure Services organization and help shape the future of AI Server Technical Support. You will play a key role in building intelligent automations and agentic AI workflows that scale and streamline how we deliver support to our global AI Solutions customers.

Join us to do the best work of your career and make a profound social impact as a Process Automation/AI Servers Technical Support on our AI Support Services team in Round Rock, Texas.

What you'll achieve:

As a Process Automation/AI Servers Technical Support, you will be part of a team dedicated to delivering best-in-class support to the rapidly growing base of AI Server customers across the globe. You will design, build, and deploy process automation and agentic solutions that eliminate manual work and accelerate service delivery. You will work cross-functionally with Service Delivery, Repair Operations, and Engineering with the goal of automating resolution processes.