AI & Automation Senior Analyst - Ops Innovator

Dell Technologies Inc.; Hopkinton (MA); On-site; USD 92,000 - 119,000; Full time

Job summary

Dell Technologies Inc. seeks a Senior Analyst to identify and build opportunities to transform how Services Operations works with AI.

You will work with SMEs and leaders to build, test, and deploy automation and AI solutions, driving innovation and scalable ideas across the organization. This hands-on role requires 2+ years of related experience, strong scripting or automation skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience with automation, scripting, or AI tooling.
• Strong analytical and problem-solving abilities.
• Able to work independently with minimal supervision.
• Comfort with fast-paced, experimentation-driven environment.
• Excellent communication with non-technical stakeholders.

Responsibilities

• Identify automation and AI opportunities with Services Ops.
• Build and deploy prototypes quickly in a fast, testable way.
• Join AI Fusion Team, pairing tech with business knowledge.
• Move across projects and stakeholders as priorities shift.
• Evaluate initiatives and document validated wins for scaling.
• Stay curious about new tools and test ideas rapidly.

Skills

Automation proficiency

Scripting

AI tooling

Analytical skills

Problem solving

Independent work

Communication

Education

Bachelor's degree

Advanced degree

Job description

Dell Technologies Inc. seeks a Senior Analyst to identify and build opportunities to transform how Services Operations works with AI.

You will work with SMEs and leaders to build, test, and deploy automation and AI solutions, driving innovation and scalable ideas across the organization. This hands-on role requires 2+ years of related experience, strong scripting or automation skills, and the ability to work independently in a fast-paced environment.