Process Associate

Infosys Limited; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Infosys Limited is seeking a Process Associate to execute transactions according to guidelines, meet SLA targets, and keep accurate records of agreements, orders, and approvals. This role involves handling customer communications in designated languages and adhering to prescribed procedures.

You will review documents, process bills, analyze data, and collaborate with vendors to ensure timely order management.

Qualifications

• High School diploma or GED equivalent.
• At least 6 months of experience in similar roles.
• Strong proficiency with MS Office tools.

Responsibilities

• Review and validate documents, process bills, and analyze data.
• Respond to complaints/queries via mail and interact with vendors for order management.
• Support daily operations reviews and escalation resolution to meet SLAs.
• Deliver new processes to meet client and internal goals.
• Adhere to SLA and process compliance standards.
• Provide backup support to team members.
• Suggest efficiencies and learn new areas for future ownership.

Skills

Analytical thinking

Customer focus

Teamwork

Written and verbal communication

Willingness to learn

Education

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

Job description

Job Description

In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.

You will be responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.

Responsibilities

• Review and validate documents, process bills, and analyze data.
• Respond to complaints/queries on mail and interact with vendors for order management.
• Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys.
• Deliver on the new process/approach to meet client and internal goals.
• Adhere to Service Level Agreement compliance and Process compliance standards.
• Serve as backup support to others on the team.
• Suggest more efficient ways for processing of work; learn new areas for possible future ownership.

Basic Qualifications

• High School diploma or GED equivalent.
• 6 months of experience in the job description.

Preferred Qualifications

• 1 year of previous experience in a similar data entry or administrative role.
• Proficiency in Microsoft tools such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other business systems.
• Analytical and problem‑solving skills.
• Ability to work effectively as part of a team.
• Ability to provide a strong focus on customer satisfaction.
• Administration & organizational skills.
• Written and oral communication skills.
• Willingness to learn new processes and tasks.
• Flexible schedule (overtime eligible).

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

Equal Opportunity Employment Statement

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.