Java Production Support Engineer

Infosys Limited; Charlotte (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Long-term/Short-term Disability

Health and Dependent Care Reimburse- m

Insurance (Accident, Critical Illness,

401(k) plan

Job summary

Infosys Limited, a global leader in digital services and consulting, invites applications for a Technology Consultant 2 in the Financial Services unit. You will support core Java/J2EE applications, participate in production support, incident management, and RCA, while aligning with SDLC processes and continuous improvement.

Join a collaborative team delivering AI-driven, cloud-enabled solutions across banking, wealth management, and insurance.

Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution.
• Relocation/travel may be required for this position.
• All applicants authorized to work in the United States are encouraged to apply.

Responsibilities

• Contribute to requirements elicitation by documenting business requirements.
• Facilitate design discussions and document decisions for the technical team.
• Participate in coding and integrate new features while maintaining stability.
• Conduct code reviews and maintain code repositories.
• Implement test strategies, analyze results, and coordinate bug fixes.
• Develop user training materials, documentation, and support frameworks.

Skills

Core Java/J2EE

Production support

Incident management & RCA

SDLC end-to-end

Communication & collaboration

Education

Bachelor's degree

Tools

ServiceNow

Autosys

Splunk

Dynatrace

AppDynamics

Job description

Foundational|Maintenance and Production Support process|Support Process - Steady state

Technical Skills 3

Technology|Microservices|Microservices API Management

Overview

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below:

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, do changes to the codebase and maintain code repositories
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects

Your contribution to the team:

• A collaborative spirit and excellent communication skills.
• The ability to handle end to end SDLC phases from requirement gathering to implementation.
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience
• A proactive approach to testing, troubleshooting, and refining our applications.
• The ability to work with cross-functional teams and do software integration.

Required Skill and Experience

• Strong experience in Core Java/J2EE application support and maintenance.
• Experience in Production Support (L2/L3), incident management, issue triaging, and root cause analysis.
• Experience with application monitoring, batch job monitoring, and SLA management.

Preferred Skill and Experience

• Hands-on experience in code analysis, debugging, defect fixing, and troubleshooting Microservices-based Java applications in a production support environment.
• Working experience with tools such as ServiceNow, Autosys, Splunk, Dynatrace, or AppDynamics.
• Knowledge of Agile methodologies and release management processes.

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.