Desktop Support Engineer

Infosys; Omaha (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Infosys is seeking a Technology Associate to support the Retail, Consumer Goods, and Logistics unit in the United States. You will assist in coding, refine basic structures per internal guidelines, and help execute test cases to ensure functional requirements are met.

You will participate in troubleshooting to improve system reliability and collaborate across the SDLC lifecycle. The role emphasizes a willingness to learn, strong communication, and teamwork, with onsite client interactions and

Qualifications

• Handle and resolve user problems with hardware and software, including printer support.
• Respond to client support requests raised through ITSM tool/emails.
• Troubleshoot hardware and software issues on laptops, desktops, workstations and maintain optimum performance.
• Address customer requests for installation, configuration, test, maintenance of hardware and software components.
• Support root cause analysis of equipment problems and provide diagnosis via phone and email.
• Installing and upgrading operating systems and software and visiting the client’s desk when needed.

Responsibilities

• Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications.
• Assist in execution of test cases based on guidance and test plans, to meet functional requirements.
• Participate in troubleshooting and resolving production issues, to enhance system reliability.

Skills

Hardware troubleshooting

Printer support

Effective communication

Analytical skills

Education

Bachelor's degree or foreign equivalent

Tools

MS Office

ITIL basics

Job description

Overview

The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting‑edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high‑quality, value‑enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.

In the assigned Job Role of Technology Associate, your Area Of Responsibility will be as below:

• Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
• Assist in execution of test cases based on guidance and test plans, to meet functional requirements
• Participate in troubleshooting and resolving production issues, to enhance system reliability

Your Contribution To The Team

• Willingness to learn and adapt to new technologies
• Ability to assist in code development, refinement and testing, adhering to guidance and best practices.
• Focused to develop competence for activities as part of entire SDLC life cycle
• A collaborative mindset with effective communication skills
• Dedication to continuous improvement and knowledge sharing

Required Skill And Experience

• Handle and resolve user problems with hardware and software, including printer support (on site/remote/by phone).
• Respond to client support requests raised through ITSM tool/emails.
• Troubleshoot hardware and software issues on laptops, desktops, workstations etc. and maintain optimum performance.
• Address customer requests for installation, configuration, test, maintenance of hardware and software components
• Support root cause analysis of equipment problems and provide effective diagnosis, respond to customer requests via phone and e‑mail in a timely and accurate manner
• Conduct: Installing and upgrading operating systems and computer software and visiting the client’s desk when needed.

Preferred Skill And Experience

Working Knowledge administering desktop applications, tech refresh, OS (Operating System – Windows 10/11) deployments and configurations, meeting support and meeting SLAs.

• Proficient in hardware troubleshooting skills – replace parts in laptops/desktops.
• Exposure to ITIL (Information Technology Infrastructure Library) Based processes will be advantageous.
• Good knowledge of MS Office suite.
• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
• Extraordinary Planning, Project Management, Coordination, and Analytical skills

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full‑time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.