Process Assistant, RSR

Amazon; San Antonio (TX); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

EAP and mental health support

401(k) matching

Performance bonuses

Job summary

A leading e-commerce company is hiring a full-time Process Assistant in San Antonio, Texas. Responsibilities include tracking labor metrics, coaching associates, and ensuring safety compliance. Candidates should have at least a high school diploma and 1+ year of experience with Microsoft Office products. The flexible schedule requires lifting up to 49 pounds, and overtime may be necessary. This role offers competitive hourly pay and a comprehensive benefits package.

Qualifications

• 1+ year of experience with Microsoft Office products.
• Ability to lift up to 49 pounds and stand/walk during shifts.
• Flexibility to work various schedules, including weekends and holidays.

Responsibilities

• Track and report labor hours.
• Assist with production duties and train associates.
• Maintain understanding of workflow and daily production goals.
• Identify and address safety hazards.
• Provide coverage for Area Managers.

Skills

Microsoft Office products

Problem-solving skills

Communication skills

Team leadership

Time-management skills

Education

High school diploma or equivalent

Associate’s or Bachelor’s Degree

Tools

OPEX tools and techniques

Job description

Job ID: 10398446 | Amazon.com Services LLC

This full‑time position requires in‑role training at an operating site that will be 5+ weeks in duration. The training will be located 50+ miles away from the home site, and all travel accommodations will be booked and paid for by Amazon.

Amazon Process Assistant (Full‑time)

Since opening our virtual doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the moment an order is placed online to the seamless coordination behind the scenes. We strive to stay agile, fluid and intentional, as exemplified in our Leadership Principle of Bias for Action.

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring customers receive their deliveries and are satisfied with service, even in our most remote areas. RSR is a combination of operations and support teams aligned to continually innovate the last mile delivery process while bringing smiles to our customers’ faces.

Responsibilities

• Track and report ATS/labor hours.
• Occasionally assist with production duties, train associates and verify SOP compliance.
• Ensure successful area performance through tracking and reporting metrics.
• Independently assess all aspects of associate work performance and provide timely and detailed feedback.
• Participate in Operational Excellence initiatives.
• Maintain a full understanding of workflow and daily production goals.
• Review and update SOPs as required.
• Ensure work areas remain clean and are properly equipped.
• Identify and address safety hazards within the work area, and participate in safety initiatives.
• Coach associates on ways to work safely at all times.
• Ensure all job injuries are reported timely in accordance with established policies and procedures.
• Provide vacation coverage for Area Managers.

Basic Qualifications

• 1+ year of experience with Microsoft Office products and applications.
• High school diploma or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• Work 40 hours/week, with overtime as required.

Preferred Qualifications

• Associate’s or Bachelor’s Degree, and/or prior Amazon experience.
• Awareness and willingness to use OPEX tools and techniques.
• Demonstrates problem‑solving and analytical skills.
• Ability to communicate effectively (written and verbal) across various levels of an organization.
• History of meeting or exceeding departmental goals.
• Experience leading teams.
• Capability to provide direction to team members using independent judgment.
• Strong organization and time‑management skills.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Starting pay for this position is listed below, including the base pay rate and the highest available shift differential. As a total compensation company, you are eligible for additional earnings, including overtime pay and performance bonuses. Final pay will be based on factors such as shift selection and location. Starting Day 1 of employment, Amazon offers EAP, mental health support, medical advice line, and 401(k) matching. Learn more about our benefits at .

USA, TX, Midland - 23.00 - 23.00 USD hourly