Process Assistant

Amazon; Northborough (MA); On-site; USD 33,062 - 37,195; Full time

Job summary

Amazon Northborough is seeking a Process Assistant to support daily operations across Fulfillment Center areas. You will assist with labor allocation, meetings, task assignment, and communication with internal and external suppliers.

The role includes vacation coverage for Area Managers and ensuring SOP compliance. The ideal candidate will be flexible, able to lift up to 49 pounds, stand for long shifts, and work 40 hours per week with potential overtime.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• High school or equivalent.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support and work in the department as required.
• Help manage daily department duties, including labor allocation, leading meetings, assigning job duties, and communicating with suppliers.
• Provide vacation coverage for Area Managers.
• Track and report ATS/labor hours and ensure SOP compliance.
• Assist floor as an associate resource, training associates and verifying SOP compliance.
• Help ensure area performance through tracking, reporting and feedback of associate performance.
• Participate in Operational Excellence initiatives and production duties as needed.
• Maintain clean and organized work area and address safety hazards.

Skills

Microsoft Office

Flexibility

Physical stamina

Education

High school diploma or equivalent

Education beyond High School (preferred)

Job description

The Process Assistant is assigned to the Area Manager, and will hold responsibilities specific to the different Fulfillment Center areas.

Key Job Elements

• Support and work in the department as required
• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
• Providing vacation coverage for Area Managers
• Providing policy follow-up, attendance tracking (duties do not extend to discipline)
• Tracking and reporting of ATS/labor hours
• Assisting the floor as an associate resource, training associates and verifying SOP compliance
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Participating in Operational Excellence initiatives in some capacity
• Filling in as needed with production duties
• Fully understanding workflow and daily production goals
• Reviewing and updating SOP as required
• Assisting in keeping work area clean and organized
• Identifying and addressing safety hazards within the work area
• Coaching associates to work safely at all times
• Participating in safety initiatives
• Referring all job injuries immediately to area manager

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required

Preferred Qualifications

• Education beyond High School, and/or prior experience managing employees
• Excellent interpersonal skills
• Demonstrated problem solving skills and analytical skills
• Demonstrated communication skills (written and verbal) with all levels of Amazon associates and management
• Experience with an FC kaizen or Shingi event
• An awareness and willingness to use OE tools and techniques
• Experience working in Problem Solve a plus
• Leadership ability

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, MA, Northborough - 24.00 - 27.00 USD hourly

Company - Amazon.com Services LLC

Job ID: A10413852