Process Architect / Sr. Configuration Management Process Architect

Akkodis; Orlando (FL); Hybrid; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Process Architect to enhance their Configuration Management capabilities. This hybrid role involves overseeing CMDB data quality and compliance, engaging with stakeholders, and driving process improvements. The successful candidate will collaborate with IT teams and business units to ensure accurate configuration data, while also providing training on ITIL principles. Join a forward-thinking company that values data governance and offers the opportunity to work on strategic projects that make a real impact in the organization.

Qualifications

• 3+ years of experience in Configuration Management and CMDB administration.
• Strong knowledge of ITIL v3 and ITSM best practices.

Responsibilities

• Manage and maintain CMDB data quality, integrity, and compliance.
• Establish data quality controls and conduct audits.

Skills

Configuration Management

CMDB Administration

ServiceNow

ITIL v3

Data Quality Audits

Stakeholder Management

Business Process Management

Communication Skills

Tools

ServiceNow

Remedy

Ivanti

AppSpace

Job description

Process Architect / Sr. Configuration Management Process Architect

Akkodis is seeking a Process Architect / Sr. Configuration Management Process Architect for a Contract position with a client located in Orlando, FL (Hybrid).

Must Have Skills:

• 3+ years of experience in Configuration Management and CMDB administration.
• Expertise in ServiceNow CMDB (or similar tools like Remedy, Ivanti, AppSpace).
• Strong knowledge of ITIL v3 or later, ITSM best practices, and business process management (BPM).
• Experience in data quality audits, compliance tracking, and governance policies.
• Strong analytical, communication, and stakeholder management skills.

Key Responsibilities:

• Configuration Management & CMDB Oversight
• Manage and maintain CMDB data quality, integrity, and compliance.
• Track, audit, and optimize configuration items (CIs) and related data.
• Ensure configuration requests and compliance data are recorded accurately.
• Data Governance & Process Improvement
• Establish data quality controls, policies, and governance frameworks.
• Conduct data audits and ensure alignment with ITSM best practices.
• Calculate and report KPIs to measure data quality success.
• Collaboration & Stakeholder Engagement
• Work closely with data owners, IT teams, and business units to ensure accurate configuration data.
• Provide training and mentorship on Configuration Management and ITIL principles.
• Act as a key contact for data governance and compliance reporting.
• Support workflow automation and business process improvements in ServiceNow (preferred) or other CMDB tools like Remedy, Ivanti, etc.
• Participate in strategic projects to enhance configuration management capabilities.
• Design and generate reports to support data-driven decision-making.

Required Qualifications:

• 3+ years of experience in Configuration Management and CMDB administration.
• Expertise in ServiceNow CMDB (or similar tools like Remedy, Ivanti, AppSpace).
• Strong knowledge of ITIL v3 or later, ITSM best practices, and business process management (BPM).
• Experience in data quality audits, compliance tracking, and governance policies.
• Strong analytical, communication, and stakeholder management skills.

If you are interested in this Process Architect / Sr. Configuration Management Process Architect role in Orlando, FL (Hybrid) then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Faraz Shafaqqat at [e-mail] /610-486-7748.

Equal Opportunity Employer/Veterans/Disabled