Process and Partner Manager

Globe Telecom, Inc.; Mission (KS); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company in the Philippines is seeking a Process and Partner Manager to enhance operational efficiency and manage vendor relationships. This role involves process management, contract oversight, and collaboration with stakeholders to ensure data compliance and improve business processes. The ideal candidate will have a bachelor's degree and at least five years of relevant experience, with a strong preference for candidates with an administrative or data-driven background. This position offers a hybrid work setup.

Qualifications

• At least 5 years minimum experience related to the role.
• Graduate of any bachelor's degree, with strong preference in administrative and/or data driven background.

Responsibilities

• Facilitate planning and structuring of processes and business requirements.
• Manage Vendor partner contracts and relationships.
• Analyze data value chain processes and provide solutions.

Skills

Process Management

Vendor Management

Data Analysis

Education

Bachelor's Degree

Job description

Process and Partner Manager page is loaded

Process and Partner Manager

Apply locations 22F The Globe Tower time type Full time posted on Posted Yesterday job requisition id R0000016821

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Facilitate the planning and structuring of processes and business requirements gathering sessions. Lead the development of plans, roadmaps and strategies related to the specific business processes assigned to (aligned/involved with).

Manage Vendor partner contracts and relationship, as well as review Commercial Group’s DPAs and DSAs ensuring customer data is treated with utmost security and confidentiality.

• DUTIES AND RESPONSIBILITIES:

The responsibilities of this position will include but will not be limited to the following:

Process Management

• Facilitate, elicit, and analyze requirements targeted at improving operational maturity and/or efficiency/effectiveness of the data value chain and operating model.

• Analyze data value chain processes and provide solutions to increase operational maturity.

• Engages stakeholders and facilitates cross-functional process workshop sessions.

• Maps out current vs. future state processes.

• Designs and recommends process improvements.

• Conducts impact assessments for proposed process changes.

• Implements process changes and improvement and documents it through workflows and Policy and Process Manual (PPM) documents.

• Ensures smooth adoption of process changes across teams.

• Communicates process improvements and their impact to stakeholders.

Contract Management (Commercial DSA/DPA)

• Review all Data Processing Agreements (DPA) and Data Sharing Agreements (DSA) of the Commercial Group.

• Evaluate if the data use aligns with the agreed-upon purpose and organizational objectives.

• Validate data sharing limitations and obligations.

• Assess whether data flow, data retention and deletion policies comply with regulations and aligns with ISDP.

• Collaborate with ISDP, legal and business teams for thorough evaluation of the agreements.

Vendor Management

• Act as the main point of contact for vendor-related communications and escalations.

• Facilitate contract renewals of key Vendor Partners.

• Act as liaison between Vendor, EDS Proponent and Globe Legal for contract reviews.

• Facilitates RFP / sourcing activities for SOFA engagements.

• Monitor and oversee EDS contracts.

QUALIFICATIONS:

• Graduate of any bachelor's degree, with strong preference in administrative and/or data driven background

• At least 5 years minimum experience related to the role

• Open to work in a hybrid setup and report to BGC, Taguig

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

About Us

Globe Telecom, Inc.(Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.

Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Our principal shareholders areAyala Corp.and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.