Process Analyst I

Truist; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Truist is seeking a Process Analyst to support process improvement initiatives in Charlotte, NC. This role involves gathering requirements, providing operational support, and interacting with business stakeholders. Ideal candidates have a bachelor's degree and experience in process analysis within the financial services industry, along with strong analytical and leadership skills.

Benefits

Medical, dental, and vision insurance

401k plan

Paid vacation and sick days

Paid holidays

Defined benefit pension plan

Qualifications

• Two years of process or project analyst experience in banking or financial services.
• Experience with process mapping and/or process modeling.
• Preferred: CAPM certification or process improvement designation.

Responsibilities

• Provide business process based solutions to complex problems.
• Implement data collection plans in support of projects.
• Assist in providing process improvement recommendations.

Skills

Analytical skills

Interpersonal skills

Communication

Collaboration

Leadership

Education

Bachelor's degree in business, engineering, design, or technology

Tools

Microsoft Office

Business process management standards

Job description

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Regular or Temporary :

Regular

Work Shift :

1st shift (United States of America)

Please review the following job description :

Support process improvement initiatives, engineers, and leads. Gather process requirements and provide operational / analytical support for Process Engineers. May identify or assist in identifying gaps and efficiency opportunities and may make recommendations based on analysis. Interact with business SMEs to ascertain information and details in support of research and evaluations.

Note : Consult Enterprise Change and Transformation Office - Process Design and Engineering COE prior to use

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide business process based solutions to complex problems. Act as a Process SME for projects with moderate budgets or of a short to intermediate duration.

2. Implement a data collection plan in support of projects led by Process Engineers.

3. Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis.

4. Schedule and document project meetings and design sessions.

5. Document process mapping sessions, including ensuring documentation accurately reflects process owner discussion.

6. Prioritizes responsibilities to balance initiatives and deliverables.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience

2. Two years of process or project analyst or relevant industry experience in banking, financial services, or other services industry

3. Strong analytical skills

4. Proficient with business process management (BPM) standards for mapping purposes.

5. Self-starter, highly-motivated, change agent with interpersonal, communication, collaboration and leadership skills

6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

7. Experience with Process mapping and / or process modeling

Preferred Qualifications :

1. Quality / process improvement-related designation.

2. Solid understanding of program and project management disciplines, techniques and approaches.

3. Certified Associate in Project Management (CAPM)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and / or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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