Implementation Consultant I

NEOGOV; United States; Remote; USD 60,000 - 140,000; Full time

Job summary

NEOGOV is seeking an Implementation Consultant I to facilitate customer onboarding and implementation plans within 90 days. This remote role demands strong organizational and communication skills in a fast-paced SaaS environment with a focus on customer success.

Benefits

Competitive Wages

Comprehensive Benefits package

Generous PTO

401K Matching

12-week Paid Parental Leave

Remote working opportunities

Qualifications

• Experience in implementation or project management is a plus.
• Strong organizational skills required.
• Excellent written and verbal communication skills.

Responsibilities

• Collaborate with sales on customer Implementation Plans.
• Execute onboarding plans within 90 days.
• Become a subject matter expert on PowerDMS.

Skills

Organizational skills

Project Management

Communication

Tools

MS Office

Job description

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About

This is a fully Remote role within the US.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

About

This is a fully Remote role within the US.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

We’re looking for an Implementation Consultant, an onboarding wizard to help our customers’ implementation needs with a goal to implement within 90 days. Our ideal candidate will be self-driven, will take the initiative to see projects and assignments through to completion, and stay laser focused on delighting customers with information on our products and services.

What You Will Do

• Collaborate with sales team in the development of customer Implementation Plans
• Review and understand client need and translate those into a successful Onboarding experience
• Create customers site with purchased products and features
• Execute Onboarding plan within 90 days of customer purchase
• Become a subject matter expert on all areas of PowerDMS to be able to effectively lead discussions and answer questions
  
  

Who You Are

• A strong decision maker and are able to solve complex problems.
• Able to be a high producer under pressure and in a quick paced environment.
• Play well with others.
• Internally motivated to be a life-long student.
• Someone with a desire for clients and teammates to succeed.
  
  

What You Have

• Implementation/ Project Management experience is a plus.
• Strong Organizational / Project Management skills.
• Excellent written and verbal communication skills with an eagle eye on details.
• Proficiency in MS Office.
• Understanding of SaaS Technology and experience with Power platforms which are a huge plus.
  
  

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment
  
  

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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