Loan Operations Coordinator

First National Bank Of Pennsylvania; United States; On-site; USD 42,000 - 62,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking a Loan Operations Coordinator in Hermitage, PA. This role analyzes, documents and closes branch-generated loan requests, serving customers and maintaining records.

You will work with loan representatives, branch managers and commercial lending teams to ensure timely processing and quality service. The position requires strong communication, multi-tasking ability and knowledge of banking policies.

Qualifications

• HS or GED required.
• 7 years of experience in loan operations or related banking roles.
• Excellent communication skills, both written and verbal.
• Ability to work and multi-task in a fast paced environment.
• Detail-oriented.
• Proficient with MS Word and MS Excel.
• Working knowledge of banking operating policies and procedures.

Responsibilities

• Serves as the subject matter expert for the assigned team.
• Assigns daily functions of Loan Representatives and facilitates daily workflow to meet deadlines.
• Provides support to co-workers on questions and processing issues.
• Supports management with loan operations tasks.
• Assists branch managers and commercial lending teams to analyze, evaluate, document and close loan requests.
• Discusses loan inquiries, documentation and processing issues, providing direction and solutions.
• Provides service to customers on loan products and services.
• Helps customers with inquiries or service problems.
• Prepares and maintains accurate records of production volumes.
• Provides reports to management monthly or as requested.
• Performs other related duties and projects as assigned.

Skills

Communication

Multi-tasking

Detail orientation

Office equipment

MS Word

MS Excel

Banking policies

Education

High School or GED

Tools

MS Word

MS Excel

Job description

Primary Office Location

4140 East State Street. Hermitage, Pennsylvania. 16148.

Position Title

Loan Operations Coordinator

Business Unit

Operations

Reports To

Supervisor of Loan Operations

Position Overview

This position is primarily responsible for assisting the branches by analyzing, evaluating, documenting and closing loan requests generated through the branches. The incumbent performs various duties to meet the needs of customers and achieve customer service goals as established in the loan operations annual operating plan. The incumbent complies with established operating policies and procedures, communicates with appropriate personnel, responds to inquiries or requests for information, maintains appropriate records and provides assigned reports. The incumbent is the subject matter expert.

Primary Responsibilities

• Serves as the subject matter expert for the assigned team.
• Responsible for assigning daily functions of Loan Representatives and facilitating daily work flow to ensure deadlines are met.
• Provides support to co-workers in all areas relating to questions and processing issues.
• Provides support to management.
• Supports branch managers and commercial lending teams by assisting them to analyze, evaluate, document and close their loan requests.
• Discusses loan inquiries, loan documentation and processing issues providing direction and solutions to issues.
• Provides service to customers of the bank with respect to loan products and services.
• Provides help to customers with specific inquiries or service problems.
• Prepares and maintains accurate records of production volumes.
• Provides reports to management monthly or as requested.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

Compliance

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education

High School or GED

Minimum Years Experience

7

Special Skills

• Excellent communication skills, both written and verbal
• Ability to work and multi-task in a fast paced environment
• Detail-oriented
• Ability to use general office equipment
• Ability to use a personal computer and job-related software MS Word - Intermediate Level
• MS Excel - Intermediate Level
• Working knowledge of banking operating policies and procedures which impact banking services

Special Licenses and Certificates

N/A

Physical Requirements

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Company Culture

A culture of teamwork. A history of success. As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.