Problem Manager (TS/SCI Poly) - RCA & Outage Lead

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 98,000 - 132,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Problem Manager to own root cause analysis for outages across desktop, server, network, telephony and cloud services for a high-profile government client.

The role requires TS/SCI w/Poly clearance, US citizenship, and on-site work at Annapolis Junction, MD. You will lead RCA sessions, drive preventative actions, analyze data, and collaborate with IT Ops and Service Delivery to prevent recurrence, with a Monday–Friday day shift and 40

Qualifications

• 5+ years of related experience.
• Security clearance TS/SCI w/Poly required.
• US citizenship required.
• Location: On Site Annapolis Junction, MD.
• Shift: Monday - Friday Days.

Responsibilities

• Lead the problem management process and drive incident investigations.
• Facilitate RCA sessions with stakeholders and technical teams.
• Develop and implement preventative actions to prevent recurrence.
• Analyze incident data to identify trends and report findings.
• Coordinate with IT Operations and Service Delivery to close gaps.
• Act as liaison between technical teams and stakeholders for updates.

Skills

Action Planning

Change Management

Problem Management

Problem Resolution

Root Cause Analysis

Education

Bachelor of Arts/Bachelor of Science

Job description

General Dynamics Information Technology, Inc. is seeking a Problem Manager to own root cause analysis for outages across desktop, server, network, telephony and cloud services for a high-profile government client.

The role requires TS/SCI w/Poly clearance, US citizenship, and on-site work at Annapolis Junction, MD. You will lead RCA sessions, drive preventative actions, analyze data, and collaborate with IT Ops and Service Delivery to prevent recurrence, with a Monday–Friday day shift and 40