Proactive Student Success & Retention Advisor

Alabama Community College System; Bay Minette (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Coastal Alabama Community College is seeking a Retention Advisor to provide proactive, intrusive advising and case management to support student persistence, academic success, and completion.

The role identifies at-risk students, develops individualized success plans, and monitors progress throughout the academic year, collaborating with faculty, financial aid, admissions, and student support services to improve retention and graduation outcomes.

Qualifications

• Bachelor's degree from an accredited institution.
• 1–3 years of experience in advising, counseling, student services, admissions, retention, or related higher education field.
• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple student cases simultaneously.
• Proficiency with Microsoft Office and student information systems.

Responsibilities

• Provide proactive outreach to students identified as academically, financially, or personally at risk.
• Conduct regular follow-up meetings, phone calls, text messages, emails, and virtual appointments.
• Utilize intrusive advising techniques to encourage continued enrollment and completion.
• Document all student interactions within the institution's CRM (Target X).
• Monitor early alert reports, attendance concerns, and faculty referrals using Dropout Detective.
• Review midterm grades and academic progress.
• Assist students with academic recovery strategies.
• Support students placed on Academic Warning, Probation, or SAP Warning.
• Encourage utilization of tutoring, learning labs, and academic support services.
• Contact students who stop attending classes, withdraw, fail to register, or have holds or unpaid balances.
• Assist students with re-enrollment processes.
• Work with Admissions and Advising to facilitate registration.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving abilities

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Student information systems

Job description

Coastal Alabama Community College is seeking a Retention Advisor to provide proactive, intrusive advising and case management to support student persistence, academic success, and completion.

The role identifies at-risk students, develops individualized success plans, and monitors progress throughout the academic year, collaborating with faculty, financial aid, admissions, and student support services to improve retention and graduation outcomes.