Internal Customer Support Specialist – In-Store & Tech Help

Acosta Sales & Marketing; Missouri; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Bring Your Dog to Work Day

Top Workplace recognition by St. Louis

Training provided

Job summary

Premium Retail Services, LLC is seeking an Internal Customer Service Representative to join our St. Louis, Missouri contact center, supporting our field associates with timely, accurate service.

You will handle inbound calls, provide step-by-step merchandising and technical support, verify in-store compliance, and document activities in Premium’s tracking system. We value teamwork and offer training and internal growth opportunities.

Qualifications

• High school diploma or equivalent required, with strong English reading and writing skills.
• Experience in office or call center environments; exposure to retail merchandising, consumer packaged goods, or consumer electronics is an asset.
• Exceptional customer service skills with problem-solving abilities and effective collaboration.
• Strong soft skills including teamwork, adaptability, time management, and critical thinking.
• Computer skills including exposure to Microsoft Office Suite.

Responsibilities

• Provide support to in-store team members through incoming calls, offering resolutions, escalations, and assistance with service order questions, job instructions, and system access.
• Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations.
• Ensure customer satisfaction with professionalism, positivity, and accurate, timely support.
• Execute outbound calls to verify in-store compliance and review photos for quality checks.
• Document and report all activity through Premium’s online tracking system to maintain accurate records.

Skills

High school diploma

Call center experience

Customer service skills

Teamwork

Microsoft Office

Retail merchandising

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Premium Retail Services, LLC is seeking an Internal Customer Service Representative to join our St. Louis, Missouri contact center, supporting our field associates with timely, accurate service.

You will handle inbound calls, provide step-by-step merchandising and technical support, verify in-store compliance, and document activities in Premium’s tracking system. We value teamwork and offer training and internal growth opportunities.