Customer Service Specialist

Top Tier Events; St. Louis (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An events management company based in St. Louis, MO is hiring a Customer Service Specialist. This role focuses on delivering exceptional customer service and requires prior experience in customer service or sales. Ideal candidates should possess a high school diploma, strong communication skills, and the ability to manage inquiries and complaints professionally. This position offers an exciting opportunity to work in a dynamic environment, ensuring customer needs are met efficiently.

Qualifications

• 1 year prior sales coordination or customer support experience required.
• Prior SAP experience is a plus.

Responsibilities

• Drive decisions that support internal/external programs and customers.
• Enter, track, monitor and coordinate customer materials.
• Manage time with customers efficiently and effectively.
• Analyze customer needs and provide appropriate solutions.
• Maintain accurate and detailed records of customer interactions.

Skills

Work with a sense of urgency

Upbeat & outgoing mindset

Ability to interact successfully with individuals and teams

Maintain fruitful customer connections

Prior customer service or sales experience

Ability to work effectively independently and within a team

Flexible with multiple tasks

Education

High school diploma or equivalent

Tools

SAP

Job description

Top Tier Events is hiring a Customer Service Specialist in Saint Louis, MO. The Customer Service Specialist is primarily tasked with the essential function of delivering exceptional customer service to our valued clients. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency and professionalism.

Customer Service Specialist Qualifications:

• Work with a sense of urgency; demonstrate timely and thoroughly execution
• Upbeat & outgoing mindset with positive energy
• Interacts successfully with individuals and also teams
• Maintains fruitful customer connections
• Prior customer service or sales experience
• Interacts successfully along with all amounts of management as well as staff members
• Ability to work effectively independently and within a team to perform all tasks as assigned
• High school diploma or equivalent
• 1 year prior sales coordination or customer support experience
• Prior SAP experience is a plus
• Flexible with an ability to handle multiple tasks when priorities shift

Customer Service Specialist Tasks & Duties

• Drive decisions that support internal/external programs, customers and product/order commit dates
• Enter, track, monitor and coordinate customer materials.
• Complete sales transactions and new account registrations
• Manage time with customer efficiently and effectively
• Provide timely communication, leadership, and continuous feedback towards process improvement.
• Adaptable, able to work in a constant change and fast paced environment.
• Specific customer purchase order processing
• Analyze customer needs and provide appropriate solutions
• Handle customer inquiries, complaints, and escalations in a professional manner
• Maintain accurate and detailed records of customer interactions

Application process: Please submit a resumé to apply.