Proactive Modern Workplace Support Specialist

Altorfer CAT; Cedar Rapids (IA); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k)

Paid Holidays

Parental Leave

PTO / Paid Time Off

Education Assistance

Tool Insurance

Safety Equipment Reimbursement

Job summary

Altorfer Inc. is seeking a proactive Modern Workplace Support Specialist to join our IT support team. You will deliver end-user support across desktop, mobile, cloud, and hybrid environments, focusing on Microsoft Intune and Windows Autopilot for device lifecycle management.

The role may evolve to Lead level, offering technical guidance, mentorship, and ownership of complex issues. Strong knowledge of M365, Entra ID, AD, and hybrid identity is essential.

Qualifications

• Associate degree in Information Technology or related field required; Bachelor’s degree preferred.
• 2 years of technical support experience in an enterprise environment, or equivalent education/experience.
• Strong knowledge of Microsoft 365, Windows 11, Active Directory, Entra ID, networking fundamentals, hardware and software troubleshooting.
• Experience using enterprise ticketing systems and remote support tools.
• Ability to diagnose issues, research problems, identify root causes, and follow through to resolution.
• Strong customer service, written and verbal communication, organizational and documentation skills.
• Ability to manage multiple priorities in a fast-paced support environment.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Provide responsive Tier 1 and 2 end-user support for desktops, laptops, mobile devices, printers, and apps.
• Troubleshoot hardware, software, OS, network, authentication, and application issues; deliver remote and onsite support.
• Document incidents, troubleshooting steps, root causes, and resolutions in the service system.
• Escalate complex issues and assist with investigations and follow-up until resolution.

Skills

Microsoft 365

Windows 11

Active Directory

Entra ID

Networking

Hardware

Software

Ticketing systems

Remote support

Customer service

Documentation

Education

Associate degree in IT or related field

Bachelor’s degree preferred

Tools

PowerShell

Microsoft Intune

Windows Autopilot

Job description

Altorfer Inc. is seeking a proactive Modern Workplace Support Specialist to join our IT support team. You will deliver end-user support across desktop, mobile, cloud, and hybrid environments, focusing on Microsoft Intune and Windows Autopilot for device lifecycle management.

The role may evolve to Lead level, offering technical guidance, mentorship, and ownership of complex issues. Strong knowledge of M365, Entra ID, AD, and hybrid identity is essential.