Proactive Maintenance Technician for Resident Experience

EmergencyMD; Mason City (IA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Company-provided tools and equipment

Paid time off

Health, dental, and vision insurance

Job summary

Talon is seeking a dependable Maintenance Technician to help maintain safe, attractive, and well-functioning communities for residents. This hands-on role responds to maintenance needs, preserves property appearance, and protects long-term value.

You'll work with the Property Manager to ensure safe, efficient operations with exceptional customer service. You will handle service requests, preventative maintenance, apartment turns, and routine inspections, while using AppFolio to document work.

Qualifications

• Previous maintenance, facilities, construction, or skilled trades experience preferred.
• General knowledge of plumbing, electrical, HVAC, appliance repair, and carpentry.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to work independently while managing multiple priorities.
• Comfortable using smartphones, tablets, and maintenance software (AppFolio experience preferred).
• Valid driver's license and reliable transportation.
• Ability to lift up to 75 pounds and perform physical work indoors and outdoors in varying weather conditions.

Responsibilities

• Complete resident service requests accurately, professionally, and in a timely manner.
• Communicate clearly with residents regarding maintenance updates and expectations.
• Deliver exceptional customer service during every resident interaction.
• Follow up to ensure maintenance concerns have been fully resolved.
• Perform general maintenance including plumbing, electrical, HVAC, appliance repair, carpentry, drywall, painting, and other building repairs.
• Diagnose maintenance issues and determine appropriate solutions.
• Complete preventative maintenance according to company schedules.
• Maintain tools, equipment, and maintenance inventory.
• Prepare apartments for new residents by completing repairs, painting, cleaning touch-ups, and inspections.
• Coordinate unit turn timelines with the Property Manager to support occupancy goals.
• Ensure every apartment meets Talon's quality standards prior to move-in.
• Conduct routine inspections of buildings, common areas, amenities, and grounds.
• Maintain excellent curb appeal throughout the community.
• Identify maintenance concerns before they become larger issues.
• Assist with seasonal property maintenance, including snow removal, landscaping support, and exterior upkeep as needed.
• Respond appropriately to maintenance emergencies and participate in the on-call rotation.
• Ensure work is completed safely and in compliance with company policies.
• Identify and report potential safety hazards immediately.
• Assist during weather events or other property emergencies.
• Work closely with the Property Manager to prioritize maintenance needs.
• Coordinate with vendors and contractors as directed.
• Maintain accurate work order documentation within AppFolio.
• Participate in training, team meetings, and continuous improvement initiatives.
• Follow company SOPs and safety guidelines.

Skills

Maintenance experience

Plumbing

Electrical

HVAC

Carpentry

Troubleshooting

Customer service

Independent work

Technology familiarity

Driver's license

Physical capability (75 lbs)

Tools

AppFolio

Job description

Talon is seeking a dependable Maintenance Technician to help maintain safe, attractive, and well-functioning communities for residents. This hands-on role responds to maintenance needs, preserves property appearance, and protects long-term value.

You'll work with the Property Manager to ensure safe, efficient operations with exceptional customer service. You will handle service requests, preventative maintenance, apartment turns, and routine inspections, while using AppFolio to document work.