Proactive IT Service Desk & Onboarding Engineer

Blitzy; Cambridge (MA); On-site; USD 90,000 - 125,000; Full time

Job summary

Blitzy is seeking an IT Service Desk Engineer in Cambridge, MA to serve as a frontline technical resource for our growing team. You’ll handle day-to-day service desk tickets, support new hire onboarding, and manage end-user access across core business applications.

You’ll also contribute to higher-level projects, including MDM rollouts, VPN configuration, RBAC implementation, and office buildouts, working with cross-functional teams to keep Blitzy running smoothly as we scale.

Qualifications

• 2+ years of experience in an IT support or service desk role.
• Hands-on experience supporting Mac, Windows, and Linux computers in an enterprise environment.
• Working knowledge of Slack, Google Workspace, Okta, Zoom, and JIRA.
• Experience with MDM tools such as Jamf and Intune.
• Basic wired and wireless network troubleshooting skills.
• Ability to lift and move equipment weighing 50 lbs or more.
• Strong organizational skills and comfort working across multiple concurrent projects.
• A proactive, self-directed approach to identifying and resolving issues.

Responsibilities

• Provide frontline Tier 1 IT support, handling tickets and incident resolution.
• Onboard new hires, provisioning accounts and access to applications.
• Manage end-user access across core business apps and VPN configurations.
• Support and administer MDM platforms (Jamf/Intune) on Mac and Windows devices.
• Assist with office IT infrastructure, including network troubleshooting and site buildouts.
• Create and maintain internal IT documentation for team reference.
• Collaborate with cross-functional teams to design infrastructure improvements.

Skills

IT support

Mac OS

Windows

Linux

Slack

Google Workspace

Okta

Zoom

JIRA

MDM administration

Education

Associate’s or Bachelor’s degree in Computer Science, IT, or related field

Tools

Jamf

Intune

Job description

Blitzy is seeking an IT Service Desk Engineer in Cambridge, MA to serve as a frontline technical resource for our growing team. You’ll handle day-to-day service desk tickets, support new hire onboarding, and manage end-user access across core business applications.

You’ll also contribute to higher-level projects, including MDM rollouts, VPN configuration, RBAC implementation, and office buildouts, working with cross-functional teams to keep Blitzy running smoothly as we scale.