Onsite Developer Support Engineer – Cambridge

Blitzy; Cambridge (MA); On-site; USD 125,000 - 135,000; Full time

Benefits offered by this job

Equity package

Opportunity to work on cutting-edge AI systems

Clear growth path in the organization

Job summary

Blitzy is looking for a Developer Support Engineer to join our team in Cambridge, MA, where you will serve as the primary technical contact for our customers. Your role involves diagnosing customer-reported issues and implementing solutions in our innovative AI software development platform.

This position requires 2-5 years of experience in software or technical support, with strong problem-solving skills and knowledge in Python or TypeScript. Join us to help shape our support function and work directly with cutting-edge technology and engineering teams.

Qualifications

• 2–5 years of experience in software engineering, technical support, or debugging-focused roles.
• Ability to analyze logs, traces, APIs, and distributed systems behavior.
• Curiosity and resourcefulness in learning complex systems.

Responsibilities

• Act as the trusted technical contact for Enterprise and Pro users.
• Investigate complex issues and implement fixes directly in the product.
• Contract full responsibility for escalations and maintain communication.

Skills

Problem-solving skills

Communication skills

Code reading and modification

Log analysis

Tools

Python

TypeScript

Cloud infrastructure

Job description

Blitzy is looking for a Developer Support Engineer to join our team in Cambridge, MA, where you will serve as the primary technical contact for our customers. Your role involves diagnosing customer-reported issues and implementing solutions in our innovative AI software development platform.

This position requires 2-5 years of experience in software or technical support, with strong problem-solving skills and knowledge in Python or TypeScript. Join us to help shape our support function and work directly with cutting-edge technology and engineering teams.