Proactive IT Service & Systems Engineer

Blitzy; Kendall Square (MA); On-site; USD 90,000 - 125,000; Full time

Job summary

Blitzy, a Cambridge, MA-based AI software platform, is seeking an IT Service Desk Engineer to serve as a frontline technical resource. You will handle day-to-day service desk tickets, support new hire onboarding, and manage end-user access across core business applications.

You'll also play a role in higher-level projects, including MDM rollouts, VPN configuration, RBAC implementation, and office buildouts, working closely with cross-functional teams to keep Blitzy running smoothly as we scale.

Qualifications

• 2+ years of experience in an IT support or service desk role.
• Associate's or Bachelor's degree in Computer Science, IT, or a related field.
• Hands-on experience supporting Mac, Windows, and Linux in an enterprise environment.
• Working knowledge of Slack, Google Workspace, Okta, Zoom, and JIRA.
• Experience with MDM tools such as Jamf and Intune.

Responsibilities

• Handle day-to-day service desk tickets and resolve end-user issues.
• Onboard new hires and provision accounts and access.
• Manage end-user access across core business applications.
• Support and participate in MDM rollouts, VPN configuration, and RBAC projects.
• Collaborate with cross-functional teams to keep Blitzy running smoothly.

Skills

2+ years IT support experience

Strong organizational skills

Proactive, self-directed

Excellent communication skills

Education

Associate's or Bachelor's degree in Computer Science or IT

Tools

Slack

Google Workspace

Okta

Zoom

JIRA

Jamf

Intune

Job description

Blitzy, a Cambridge, MA-based AI software platform, is seeking an IT Service Desk Engineer to serve as a frontline technical resource. You will handle day-to-day service desk tickets, support new hire onboarding, and manage end-user access across core business applications.

You'll also play a role in higher-level projects, including MDM rollouts, VPN configuration, RBAC implementation, and office buildouts, working closely with cross-functional teams to keep Blitzy running smoothly as we scale.