Proactive Customer Service & Inventory Support Specialist

John-W.-Stone-Oil-Distributor,-LLC; Houston (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

John W. Stone Oil Distributor, LLC in Houston is seeking a Customer Service Support Representative to provide proactive service to external and internal customers and to maintain a professional attitude.

You will handle inbound calls, track orders, assist with invoicing and portal processing, and coordinate with production on inventory and volumes. Strong Excel skills and teamwork are required; high school diploma and 1–3 years CS experience preferred.

Qualifications

• High school equivalent required.
• 1–3 years of customer service experience in a fast-paced environment.
• Proficient in MS Office with strong Excel skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Provide professional and proactive service to customers.
• Handle inbound calls and resolve issues to meet metrics.
• Proactively manage customer orders and invoicing.
• Communicate with production about inventory and volumes.
• Maintain accuracy in order entry and data in the system.
• Support other CSR duties as needed.

Skills

Interpersonal skills

Communication skills

Teamwork

Education

High school diploma or GED

Tools

MS Office

Excel

Job description

John W. Stone Oil Distributor, LLC in Houston is seeking a Customer Service Support Representative to provide proactive service to external and internal customers and to maintain a professional attitude.

You will handle inbound calls, track orders, assist with invoicing and portal processing, and coordinate with production on inventory and volumes. Strong Excel skills and teamwork are required; high school diploma and 1–3 years CS experience preferred.