Customer Service Support Representative

John-W.-Stone-Oil-Distributor,-LLC; Houston (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

John W. Stone Oil Distributor, LLC in Houston is seeking a Customer Service Support Representative to provide proactive service to external and internal customers and to maintain a professional attitude.

You will handle inbound calls, track orders, assist with invoicing and portal processing, and coordinate with production on inventory and volumes. Strong Excel skills and teamwork are required; high school diploma and 1–3 years CS experience preferred.

Qualifications

• High school equivalent required.
• 1–3 years of customer service experience in a fast-paced environment.
• Proficient in MS Office with strong Excel skills.
• Excellent communication and teamwork abilities.

Responsibilities

• Provide professional and proactive service to customers.
• Handle inbound calls and resolve issues to meet metrics.
• Proactively manage customer orders and invoicing.
• Communicate with production about inventory and volumes.
• Maintain accuracy in order entry and data in the system.
• Support other CSR duties as needed.

Skills

Interpersonal skills

Communication skills

Teamwork

Education

High school diploma or GED

Tools

MS Office

Excel

Job description

Company Description: John W. Stone Oil Distributor, LLC is the local leader in dockside, mid-streaming, and offshore fueling along the Mississippi River, from Baton Rouge, Louisiana, to Houston, Texas, and into the Gulf of Mexico.Position: Customer Service Support Representative (CSSR)Reports To: Customer Service SupervisorWorksite: The facility is in Houston, Texas (Houston Ship Channel Area). The company’s headquarters is in Gretna, Louisiana. (The greater New Orleans area).Work Schedule: 8am to 5pm, Monday-Friday. Some overtime will be required on an as needed basis.Essential Job Duties:Provides proactive and extraordinary service to all external and internal customers. This responsibility includes always maintaining a professional and positive attitude.Creatively and efficiently solve customer issues.Proactively manages customer stock transfer orders (STO’s).Professionally handle all incoming calls, meeting or exceeding the Customer Service expectations and metrics that are established for the department.Handles, resolves, and takes ownership of all internal and external customer problems.Identify the root causes of problems and takes corrective action. Problems are closed with calls to customers to ensure the highest level of customer satisfaction.General knowledge of the product line and pricing schedules.Efficiently communicate with production team on in-house inventory, volumes, and levels.Entering and tracking customer orders in the system.Supports CSR’s with customer invoicing and customer portal processing.Responsible for Tote Tank trackingPerforms all other responsibilities as may be assigned by management.Other duties that may be requested by Director, Supervisor or Executive Management as neededThis job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.Physical Requirements: All offers of employment are conditioned on passing a drug screen and a fit-for-duty physical examination.John W. Stone Oil Distributor, LLC is an EOE, including disability/vets.Minimum Qualifications:Interpersonal skills that allow interacting with a broad profile of colleagues in different functional areas.One to three years of Customer Service experience in a fast-paced environment.Proficient in MS Office suite with a strong emphasis on Excel and the ability to learn new software.High school equivalentMust have excellent communication skills and could work both independently and as part of a team.