Customer Service Representative

Delta360; Baton Rouge (LA); On-site; USD 42,000 - 52,000; Full time

Job summary

Delta360 is seeking a Customer Service Representative in Baton Rouge to support outside sales, operations, and customers with prompt service and accurate order entry. You will expedite orders and resolve issues while staying aligned with policy and procedures.

Key requirements include 3+ years in customer service, strong communication, Excel proficiency, and experience with CRM and Microsoft Dynamics. Oil & Gas experience is a plus; role is on-site in Louisiana."

Qualifications

• 3+ years of customer service experience.
• Exceptional customer service and strong communication skills.
• Advanced proficiency in Microsoft Excel and Office suite.
• Knowledge of purchase, pricing, terms, shipment, taxes, and payment for products/services.
• Ability to learn product specifics and articulate benefits to customers.
• Oil & Gas industry experience is a plus.

Responsibilities

• Evaluate customer requests for sales opportunities.
• Manage customer orders and quotation files with 100% accuracy.
• Coordinate and expedite orders, keep customers informed of relevant issues.
• Proactively address complaints and expedite requests.
• Collaborate with sales and dispatch to relay quotes, quality issues, deliveries, and feedback.
• Provide feedback reports to Main Office and Supervisor.
• Learn/Operate CRM (Microsoft Dynamics).
• Follow company policy and procedures.
• Follow up on customer quotations.

Skills

Customer service

Communication skills

Prioritization

Email & PC basics

Excel proficiency

Business practices knowledge

Product knowledge

Self-motivated

Oil & Gas experience

3+ years experience

Tools

Microsoft Dynamics CRM

Microsoft Office

Job description

POSITION OVERVIEW

The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on-time delivery of product and effective issue resolution when necessary.

• Evaluate customer requests for sales opportunities
• Manage customer orders and quotation files with 100% accuracy
• Coordinate and expedite customer orders, and ensure customer requirements are understood and customers are kept informed of relevant issues
• Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues
• Work closely with sales team and dispatch team to facilitate flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback
• Provide feedback reports to the Main Office and Supervisor regarding customer contacts
• Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity
• Operate in accordance with company policy and procedures

Description

The Customer Service Representative will support the outside sales team, operations team and customers with prompt service, accurate order entry, on-time delivery of product and effective issue resolution when necessary.

Essential Duties And Responsibilities

• Evaluate customer requests for sales opportunities
• Manage customer orders and quotation files with 100% accuracy
• Coordinate and expedite customer orders, and ensure customer requirements are understood and customers are kept informed of relevant issues
• Maintain a proactive approach to customer complaints, requests to expedite, and any other customer issues
• Work closely with sales team and dispatch team to facilitate flow of information regarding quotes, quality issues, deliveries, prospective accounts, competitors and customer feedback
• Provide feedback reports to the Main Office and Supervisor regarding customer contacts
• Learn/Operate CRM (Microsoft Dynamics) with comfort and clarity
• Follow-up on customer quotations
• Operate in accordance with company policy and procedures

Requirements

QUALIFICATIONS/POSITION REQUIREMENTS

• Exceptional customer service skills and great personality
• Excellent written and verbal communication skills
• Ability to prioritize work and apply independent judgement
• Basic email and PC functions
• Advanced proficiency in Microsoft Office (Excel)
• Knowledge of common business practices relating to the purchase, pricing, terms, shipment, taxes, and payment for products and services
• Ability to learn and retain product specific information and utilize to position the features and benefits to customer
• Self-motivated and results oriented, competitive with strong organizational and interpersonal skills and a proven successful sales record
• Oil + Gas industry experience a plus
• 3+ years' experience in Customer Service or related field