Customer Service & Order Logistics Specialist

Sanhua International; Georgia; On-site; USD 45,000 - 65,000; Full time

Job summary

Sanhua International is seeking a Customer Service Representative (CSR) to support customer service, order processing, logistics coordination, inventory management, and sales operations. This on-site role is based in Houston, TX and requires collaboration with internal teams to ensure accurate processing and timely shipments.

Required are 2+ years in customer service or related fields, strong communication, and proficiency with MS Excel and ERP systems.

Qualifications

• Associate’s degree or Bachelor’s degree preferred or equivalent experience.
• 2+ years of customer service, sales support, logistics, supply chain, or related experience preferred.
• Experience with order processing, inventory management, or logistics coordination is a plus.

Responsibilities

• Manage customer orders from receipt through delivery.
• Coordinate inverter shipping plans from the SHI warehouse.
• Support warehouse, logistics, and financial processes through the SHI platform.
• Support sales operations by maintaining inventory records and monitoring product availability.
• Assist with invoicing and accounts receivable activities.
• Process product returns and related documentation.
• Maintain and update data in SAP.

Skills

Customer service

Communication

Organization

Time management

Data entry

Cross-functional teamwork

Multitasking

Education

Associate or Bachelor's degree preferred

Tools

SAP

ERP systems

Microsoft Excel

Job description

Sanhua International is seeking a Customer Service Representative (CSR) to support customer service, order processing, logistics coordination, inventory management, and sales operations. This on-site role is based in Houston, TX and requires collaboration with internal teams to ensure accurate processing and timely shipments.

Required are 2+ years in customer service or related fields, strong communication, and proficiency with MS Excel and ERP systems.