Proactive Collections Specialist & Credit Analyst

Creative Financial Staffing, LLC; Elkhart (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Job summary

Creative Financial Staffing, LLC in Elkhart, IN is seeking a Collections Specialist / Credit Analyst to manage proactive collections calls, review aging reports, and support credit decisions. The role emphasizes building relationships, resolving disputes, and maintaining accurate account records.

You will partner with internal teams, send invoices and notices, and handle new credit applications and refunds as needed.

Qualifications

• Experience in collections, accounts receivable, credit, or customer service preferred.
• Strong communication skills with outbound collection calls.
• Ability to handle difficult conversations professionally and follow up accurately.
• Excellent organizational and follow-up capabilities.
• Ability to discuss invoice details with customers clearly.

Responsibilities

• Contact customers by phone regarding past-due balances and payment status.
• Follow up on outstanding invoices and secure payment commitments.
• Review aging reports and prioritize collection efforts.
• Document conversations, payment arrangements, and activity in company systems.
• Send invoices, statements, and late notices as needed.
• Partner with internal sales teams for accounts requiring further follow-up.
• Assist with credit-related requests including new credit applications and refunds.
• Research and resolve billing or payment discrepancies.
• Maintain detailed and accurate account records.

Skills

Communication

Organizational skills

Follow-up

Customer service

Relationship building

Tools

Excel

ERP systems

Microsoft 365

Job description

Creative Financial Staffing, LLC in Elkhart, IN is seeking a Collections Specialist / Credit Analyst to manage proactive collections calls, review aging reports, and support credit decisions. The role emphasizes building relationships, resolving disputes, and maintaining accurate account records.

You will partner with internal teams, send invoices and notices, and handle new credit applications and refunds as needed.