Collections Specialist/AR

Creative Financial Staffing, LLC; Elkhart (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Job summary

Creative Financial Staffing, LLC in Elkhart, IN is seeking a Collections Specialist / Credit Analyst to manage proactive collections calls, review aging reports, and support credit decisions. The role emphasizes building relationships, resolving disputes, and maintaining accurate account records.

You will partner with internal teams, send invoices and notices, and handle new credit applications and refunds as needed.

Qualifications

• Experience in collections, accounts receivable, credit, or customer service preferred.
• Strong communication skills with outbound collection calls.
• Ability to handle difficult conversations professionally and follow up accurately.
• Excellent organizational and follow-up capabilities.
• Ability to discuss invoice details with customers clearly.

Responsibilities

• Contact customers by phone regarding past-due balances and payment status.
• Follow up on outstanding invoices and secure payment commitments.
• Review aging reports and prioritize collection efforts.
• Document conversations, payment arrangements, and activity in company systems.
• Send invoices, statements, and late notices as needed.
• Partner with internal sales teams for accounts requiring further follow-up.
• Assist with credit-related requests including new credit applications and refunds.
• Research and resolve billing or payment discrepancies.
• Maintain detailed and accurate account records.

Skills

Communication

Organizational skills

Follow-up

Customer service

Relationship building

Tools

Excel

ERP systems

Microsoft 365

Job description

Collections Specialist / Credit Analyst

Location: Elkhart, IN.
Schedule: Monday-Friday

About the Opportunity

Our client is seeking a Collections Specialist / Credit Analyst to join their credit team. This role is ideal for someone who enjoys building relationships, is comfortable handling challenging conversations, and can confidently follow up with customers regarding outstanding balances.

The primary focus of this position is proactive collections through phone outreach. While administrative tasks such as sending statements and invoices are part of the role, the top priority is contacting customers to secure payment and resolve aging receivables.

Key Responsibilities

• Contact customers by phone regarding past-due balances and payment status
• Follow up on outstanding invoices and secure payment commitments
• Review aging reports and prioritize collection efforts
• Document customer conversations, payment arrangements, and account activity within company systems
• Send invoices, statements, and late payment notices as needed
• Partner with internal sales teams when accounts require additional follow-up
• Assist with credit-related requests, including new credit applications and customer refund requests
• Research and resolve customer billing or payment discrepancies
• Maintain detailed and accurate account records

Qualifications

• Previous collections, accounts receivable, credit, or customer service experience preferred
• Strong communication skills with the confidence to make outbound collection calls
• Ability to navigate difficult conversations professionally and effectively
• Strong organizational and follow-up skills
• Ability to read, understand, and discuss invoice details with customers
• Basic to intermediate Excel skills, including experience with formulas, pivot tables, or VLOOKUPs preferred
• Experience with ERP systems, Microsoft 365 applications, or customer account management systems is a plus

Ideal Candidate

• Outgoing and comfortable speaking with customers throughout the day
• Persistent but professional when collecting outstanding balancesPositive attitude and strong customer service mindsetDetail-oriented and highly organizedAble to manage multiple accounts and priorities simultaneouslyPrevious collections or accounts receivable experience strongly preferred

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