Pro Shop Supervisor

Banner House at T Bar M; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Banner House at T Bar M is seeking an experienced Pro Shop Supervisor to lead the pro shop, manage staff, and ensure top-tier member and guest service at our tennis club in Dallas, Texas. The role emphasizes retail operations, inventory control, and seamless Shopify-based processes.

The ideal candidate will have retail management experience, strong leadership and communication skills, and a passion for tennis.

Qualifications

• Experience managing a retail/sports shop or similar environment.
• Supervisory experience preferred.
• Strong customer service orientation and communication skills.

Responsibilities

• Oversee daily pro shop operations, including opening/closing procedures.
• Lead, train, schedule, and supervise pro shop staff.
• Provide coaching and performance feedback to team.
• Manage inventory and racquet services with accuracy.
• Support administrative tasks and member/guest services.

Skills

Retail management

Staff supervision

Customer service

Leadership

Inventory management

Tools

Shopify

POS systems

Job description

About The Role

Banner House is seeking an experienced and highly organized Pro Shop Supervisor to oversee pro shop operations, staff management, retail performance, and member/guest service. This leadership role ensures accurate inventory control, efficient use of Shopify, smooth administrative support, and a welcoming environment for all players and guests. A passion for tennis and strong communication skills is essential.

What You’ll Do

Pro Shop Leadership & Staff Management

• Oversee daily operations of the pro shop, including opening and closing procedures.
• Lead, train, schedule, and supervise pro shop staff to maintain consistent, high-quality service.
• Provide coaching, performance feedback, and ongoing support for team development.
• Foster a positive, organized, and professional work environment.

Retail Operations, Inventory & Racquet Services

• Maintain accurate, up-to-date inventory for all merchandise and supplies, both in-store and online.
• Manage Shopify product listings, process online orders, and review sales data for trends.Monitor stock levels and coordinate timely replenishment to meet member and guest needs.
• Oversee racquet services, including receiving racquets for stringing, tracking stringing logs, ensuring timely turnaround, and maintaining an organized drop‑off/pick‑up system.
• Create and maintain attractive and strategic merchandise displays.
• Assist members and guests with purchases, returns, product recommendations, rentals, and general inquiries.

Administrative & Operational Support

• Process member charges and maintain accurate billing and account information.
• Support planning and administrative tasks related to the annual tennis calendar, programs, and special events.
• Handle email communication, document preparation, and general administrative duties.
• Maintain organized records, operational checklists, and pro shop documentation.

Member & Guest Services

• Provide professional, welcoming, and timely assistance to all members and visitors.
• Address and resolve concerns effectively while maintaining club service standards.
• Promote upcoming club programs, social events, and new pro shop offerings.
• Contribute to a positive, community‑focused atmosphere within the tennis program.

Qualifications

• Previous experience in retail management; supervisory experience strongly preferred.
• Strong knowledge of tennis equipment, rules, and league formats familiarity is a plus).
• Proficiency with Shopify and point-of-sale systems.
• Excellent leadership, communication, and problem‑solving skills.
• Ability to manage inventory and racquet service workflows with accuracy.
• Ability to lift up to 25 pounds.
• Enthusiasm for tennis and dedication to exceptional customer service.