Pro Shop/Membership Manager

Troon; Florida; Sur place; USD 45 000 - 75 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

401(k) with employer match

Paid time off

Bonuses and commissions

Résumé du poste

Weston Tennis Center, part of Troon, is seeking a full-time Pro Shop/Membership Manager in Weston, FL. You will drive membership prospecting, create action plans, and manage membership changes while ensuring a safe, compliant environment for members and staff.

You will supervise pro shop staff, oversee POS operations, and handle deposits and collections, contributing to a hospitality-driven, high-performance team within a global golf and community management organization.

Qualifications

• Experience managing memberships, cancellations, and upgrades.
• Ability to oversee POS transactions and daily reports.
• Strong customer service and staff training skills.

Responsabilités

• Manage membership prospecting and lead generation.
• Create membership action plans and goals.
• Oversee membership changes, cancellations, and freezes.
• Maintain compliance with club rules and protect privacy.
• Supervise pro shop attendants and training.
• Review POS reports and resolve issues.
• Process weekly deposits and collections on charges.

Connaissances

Membership management

POS oversight

Team supervision

Training staff

Customer service

Outils

POS software

Description du poste

Weston Tennis Center in Weston, FL, is pleased to announce an excellent career opportunity for a full-time Pro Shop/Membership Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Key Responsibilities:

• Manages membership prospecting and lead generation
• Creates a membership action plan and goals
• Manages membership cancellations, freezes, and changes of membership
• Ensures an upbeat and safe environment for the enjoyment of the membership and staff at all times
• Ensures compliance with club rules by members and staff
• Protects the confidentiality and privacy of the membership
• Supervises and provides regular training to pro shop attendants so that all pro shop operations run seamlessly
• Oversees and reviews POS reports daily to ensure transactions are properly entered and resolves any POS issues and questions
• Reconciles and makes weekly deposits following the deposit procedure
• Manages collections by following up on chargebacks, NSF charges, and nonmember charges on accounts
• Performs other duties as required

Benefits & Other Compensation:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Bonuses, Commissions

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.