Membership & Pro Shop Manager - Golf Club

Troon - Cliff Drysdale Management; Florida; Vor Ort; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Healthcare Benefits

401(k) with employer match

Paid time off

Bonuses/Commissions

Zusammenfassung

Troon Weston Tennis Center in Weston, FL is seeking a full-time Pro Shop/Membership Manager to lead membership growth and daily operations at a premier hospitality-focused property. You will drive prospecting, plan goals, and ensure a vibrant member experience.

As part of Troon, you will manage cancellations, privacy, and compliance, supervise staff training, review POS, and handle deposits and collections with professionalism.

Qualifikationen

• Experience in golf club or hospitality membership management.
• Proven leadership and training ability.
• Strong member prospecting and retention skills.
• Excellent communication and privacy compliance.

Aufgaben

• Manages membership prospecting and lead generation
• Creates a membership action plan and goals
• Manages membership cancellations, freezes, and changes of membership
• Ensures an upbeat and safe environment for the enjoyment of the membership and staff at all times
• Ensures compliance with club rules by members and staff
• Protects the confidentiality and privacy of the membership
• Supervises and provides regular training to pro shop attendants so that all pro shop operations run seamlessly
• Oversees and reviews POS reports daily to ensure transactions are properly entered and resolves any POS issues and questions
• Reconciles and makes weekly deposits following the deposit procedure
• Manages collections by following up on chargebacks, NSF charges, and nonmember charges on accounts
• Performs other duties as required

Kenntnisse

Membership management

Team leadership

Customer service

Event coordination

Tools

POS systems

Jobbeschreibung

Troon Weston Tennis Center in Weston, FL is seeking a full-time Pro Shop/Membership Manager to lead membership growth and daily operations at a premier hospitality-focused property. You will drive prospecting, plan goals, and ensure a vibrant member experience.

As part of Troon, you will manage cancellations, privacy, and compliance, supervise staff training, review POS, and handle deposits and collections with professionalism.