Pro Shop Attendant

Troon; Gatlinburg (TN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with match

PTO & leaves

Job summary

Bent Creek Golf Course TN, located in Gatlinburg, TN, is seeking a full-time Pro Shop Attendant to enhance member and guest experiences while expanding knowledge of golf club operations. Associated with Troon, a global leader in golf and community management.

The role emphasizes cash handling, reservations, guest check-in, inventory setup, and a friendly, professional demeanor to ensure smooth day-to-day operations and high service standards.

Qualifications

• Must have strong communication and interpersonal skills.
• Must be coachable and have basic computer skills.
• Must be dependable and have a strong work ethic.
• Knowledge about the game of golf preferred.

Responsibilities

• Perform clerk/cashier-like duties.
• Process customer reservations for guests of the golf course.
• Provide customer service to arriving guests to expedite check-in.
• Arrange and display golf shop inventory as directed.
• Collect green and cart fees and process in the POS system.
• Maintain a clean, safe workplace.
• Assist in cash reconciliation at close.

Skills

Communication skills

Interpersonal skills

Basic computer skills

Golf knowledge (preferred)

Tools

POS system

Job description

Bent Creek Golf Course TN, located in Gatlinburg, TN, is pleased to announce an excellent career opportunity for a full-time Pro Shop Attendant! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you will contribute to a global leader in golf and community management.

Qualifications, Experience and Skill Requirements:

• Must have strong communication and interpersonal skills
• Must be coachable and have basic computer skills
• Must be dependable and have a strong work ethic
• Knowledge about the game of golf preferred

General Description of Duties and Responsibilities:

When acting as an "Inside" staff member

• Perform clerk/cashier like duties
• Responsible for processing customer reservations for guests of the golf course
• Provides customer service to arriving guests to help expedite check-in process
• Arranges and displays golf shop inventory as necessary and directed
• Collects green and cart fees (and other revenue) from guests and processes in the POS system as trained
• Assists in maintaining a clean, safe workplace
• Assists in reconciliation of cash and accounts receivable charges to daily register at the closing of the da
• Ensure property and its amenities are secured daily
• Assist with set-up of equipment and golf carts

Perform related duties as assigned by General Manager

When acting as an "Outside" staff member

• When acting as an "Outside" staff member
• Perform Starter/Ranger like duties
• Responsible for welcoming and greeting of guests and players in a friendly manner
• Explaining rules and course etiquette to all groups if needed
• Wash and sanitize golf cart fleet, maintain organized storage areas and practice facility
• Assist with the set-up and organization of the golf carts and equipment for any regular tee time starts outing
• Facilitate orderly and timely pace of play of groups to prevent delay
• Answer all questions in a friendly manner. Keep a record of starting times and golf cart numbers for each group when necessary
• Ensure that each group has four players if possible
• Responsible for the picking up and cleaning practice balls when schedule
• Ensure property and its amenities are secured daily
• Perform related duties as assigned by General Manager

Benefits & Other Compensation:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.