Pro Shop/Membership Manager

Troon - Cliff Drysdale Management; Florida; Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Healthcare Benefits

401(k) with employer match

Paid time off

Bonuses/Commissions

Résumé du poste

Troon Weston Tennis Center in Weston, FL is seeking a full-time Pro Shop/Membership Manager to lead membership growth and daily operations at a premier hospitality-focused property. You will drive prospecting, plan goals, and ensure a vibrant member experience.

As part of Troon, you will manage cancellations, privacy, and compliance, supervise staff training, review POS, and handle deposits and collections with professionalism.

Qualifications

• Experience in golf club or hospitality membership management.
• Proven leadership and training ability.
• Strong member prospecting and retention skills.
• Excellent communication and privacy compliance.

Responsabilités

• Manages membership prospecting and lead generation
• Creates a membership action plan and goals
• Manages membership cancellations, freezes, and changes of membership
• Ensures an upbeat and safe environment for the enjoyment of the membership and staff at all times
• Ensures compliance with club rules by members and staff
• Protects the confidentiality and privacy of the membership
• Supervises and provides regular training to pro shop attendants so that all pro shop operations run seamlessly
• Oversees and reviews POS reports daily to ensure transactions are properly entered and resolves any POS issues and questions
• Reconciles and makes weekly deposits following the deposit procedure
• Manages collections by following up on chargebacks, NSF charges, and nonmember charges on accounts
• Performs other duties as required

Connaissances

Membership management

Team leadership

Customer service

Event coordination

Outils

POS systems

Description du poste

Weston Tennis Center
Weston, FL 33326, USA

Description

Weston Tennis Center in Weston, FL, is pleased to announce an excellent career opportunity for a full-time Pro Shop/Membership Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Key Responsibilities:

Manages membership prospecting and lead generation

Creates a membership action plan and goals

Manages membership cancellations, freezes, and changes of membership

Ensures an upbeat and safe environment for the enjoyment of the membership and staff at all times

Ensures compliance with club rules by members and staff

Protects the confidentiality and privacy of the membership

Supervises and provides regular training to pro shop attendants so that all pro shop operations run seamlessly

Oversees and reviews POS reports daily to ensure transactions are properly entered and resolves any POS issues and questions

Reconciles and makes weekly deposits following the deposit procedure

Manages collections by following up on chargebacks, NSF charges, and nonmember charges on accounts

Performs other duties as required

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Bonuses, Commissions

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.