[pro] Service Account Manager

ZF Group; Clifton (TX); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work

Diversity culture

Community outreach activities

Job summary

ZF CV Systems North America LLC is seeking a Service Account Manager to expand the [pro]Service Workshop Network, drive program benefits, and enhance the customer experience. This is a remote role with up to 30% travel, serving as the primary liaison between internal teams and workshop partners to promote value and sales.

Ideal candidates hold a Bachelor's Degree with 6+ years in Sales or Customer Service within the automotive sector, plus experience with Salesforce and Microsoft Office.

Qualifications

• Bachelor's Degree required in a relevant field.
• 6+ years of experience in Sales and/or Customer Service.
• Automotive industry experience required; Commercial Vehicle market experience preferred.
• Experience in training content development and program certification is a strong plus.
• Strong proficiency in Microsoft Office and Salesforce.
• Highly self-motivated with the ability to work independently and manage multiple priorities.

Responsibilities

• Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies.
• Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed.
• Support the development of marketing initiatives aimed at increasing brand awareness and network value.
• Collaborate cross-functionally (Training, Sales, Warranty, etc.) Coordinate and lead network conferences and engagement events and serve as the primary point of contact for [pro] service partners.
• Build and maintain strong relationships through proactive support and service.
• Ensure all activities contribute to the direct or indirect sale of ZF products and services.
• Maintain a comprehensive and accurate customer database and ensure partner visibility across internal systems and marketing platforms.

Skills

Sales experience

Customer service

Independent worker

Prioritization

Education

Bachelor's Degree

Tools

Salesforce

Microsoft Office

Job description

Req ID 91822 | TX Home Office, United StatesZF CV Systems North America LLC [pro]Service Account Manager

The [pro] Service Account Manager is responsible for maintaining and expanding the ZF [pro]Service Workshop Network by driving network quality, coverage, and value. This role serves as a critical link between internal functional teams and external workshop partners to ensure alignment, promote program benefits, and enhance the customer experience. The ideal candidate combines technical understanding, customer service excellence, and program development skills to support the growth of our service ecosystem and drive product sales.

This is a remote position requiring up to 30% travel.

What you can look forward to as an Account Manager

• Maintain and execute the strategic roadmap for the ZF [pro]Service Network and expand network presence by onboarding qualified workshops across target geographies.
• Conduct annual audits of network partners to ensure compliance, performance, and service quality and identify gaps in network coverage and implement corrective actions as needed.
• Support the development of marketing initiatives aimed at increasing brand awareness and network value.
• Collaborate cross-functionally (Training, Sales, Warranty, etc.) Coordinate and lead network conferences and engagement events and serve as the primary point of contact for [pro] service partners.
• Build and maintain strong relationships through proactive support and service.
• Ensure all activities contribute to the direct or indirect sale of ZF products and services.
• Maintain a comprehensive and accurate customer database and ensure partner visibility across internal systems and marketing platforms.

Your profile as an Account Manager

• Bachelor's Degree
• 6+ years of experience in Sales and/or Customer Service
• Automotive industry experience required; Commercial Vehicle market experience preferred
• Experience in training content development and program certification a strong plus
• Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook, etc.) and Salesforce
• Highly self-motivated with the ability to work independently and manage multiple priorities

Paid Holidays

• A strong diversity culture
• Supportive Employee Groups and community outreach activities

DIVERSITY COMMITMENT

Diversity, Equity and Inclusion are more than just words for us. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran